The IT Support Officer assists in providing technical support and maintaining IT systems across the organisation. This role helps ensure smooth operation of hardware, software, and network infrastructure while supporting end users.

- Provide technical support and troubleshooting for hardware, software, and network-related issues across Windows and Apple devices.
- Manage and maintain IT systems to ensure optimal performance, security, and availability.
- Assist in the installation, configuration, and maintenance of workstations, peripherals, and network devices.
- Manage IT asset procurement, maintain an updated inventory, and track hardware purchases and maintenance records.
- Develop and maintain IT support documentation, standard operating procedures, and knowledge base articles.
- Provide remote and on-site IT support for end users, ensuring minimal downtime and fast issue resolution.
- Work closely with internal teams to implement innovative IT solutions and enhance support processes based on user feedback.
- Develop and deliver IT training sessions and collaborate with the IT Security Specialist on cybersecurity awareness and training programs.
- Support cloud-based technologies, including Microsoft 365, Azure Active Directory, and VPN solutions.

KEY SELECTION CRITERIA:

Technical Expertise:

- Minimum 1 year of experience in IT support, managing a large volume of users.




- Strong troubleshooting expertise across Windows, Office 365, Mac, Azure Active Directory, and VPN solutions.
- Solid understanding of networking protocols, security best practices, and cloud-based technologies.
- Experience in hardware and software installation, configuration, and maintenance.
- Experience with Atlassian products such as Jira, Confluence, and Guard

Capabilities:

- Ability to solve problems based on operational guidelines, knowledge and experience, utilising useful information, looking for underlying causes and suggesting alternative actions to stakeholders.
- Strong communication and interpersonal skills, with the ability to collaborate across departments.
- Demonstrated ability to prioritise tasks, meet deadlines, exercise attention to detail with initiative and ability to identify routine process improvements.

Personal Attributes:

- Ability to work collaboratively in a team environment to achieve work plan and goals.
- Ability to be adaptable, adapt approaches and work to changes in the environment and effectively meets new challenges.

Qualifications:

- Bachelor’s degree in computer science, IT (preferred)
- IT certifications (such as CompTIA A+, ITIL, or equivalent).
- Experience with Microsoft INTUNE (preferred)

Pay: $60,000.00 – $70,000.00 per year

Work Location: In person

📌 IT Support Officer (Bayswater)
🏢 EVO Power
📍 Bayswater