LTM (formerly LTIMindtree) is a global, AI-centric technology services and digital transformation partner helping enterprises reimagine business models, accelerate innovation, and drive growth through data, AI, cloud, and digital engineering. Trusted by leading organisations worldwide, LTM combines deep industry expertise with advanced analytics and intelligent automation to deliver measurable business outcomes and competitive advantage in an increasingly data-driven world. For more information visit - www.ltm.com

Lead ServiceNow Architect & Enhancement Lead

Melbourne| Enterprise ServiceNow Transformation

LTM is seeking an experienced Lead ServiceNow Architect & Enhancement Lead to join our growing ServiceNow practice in Melbourne, supporting a major global enterprise client through a long-term managed services and transformation engagement.

This is a senior, client-facing role for someone who can operate as a trusted ServiceNow technical authority, owning platform architecture, enhancement delivery and the strategic 18 to 24-month roadmap across ITSM, ITOM, SecOps, CSDM, SAM/HAM, integrations and AI.

You will help shape the future of a complex enterprise ServiceNow workplace, keeping the platform close to out-of-the-box, upgrade-ready and positioned to take advantage of Now Assist, Agentic AI and intelligent automation.

What You'll Be Doing

- Own and drive the ServiceNow platform roadmap, aligning technology investment to business outcomes.
- Lead major platform enhancements including CSDM v5, Agentic AI, HAM/SAM remediation and catalogue improvements.
- Act as the architecture and design authority across ITSM Pro, ITOM, SecOps, SAM/HAM and enterprise integrations.
- Lead the Enhancement and Development function from discovery and solution design through delivery, release and hypercare.




- Drive an out-of-the-box-first architecture strategy to minimise customisation and technical debt.
- Own CMDB/CSDM health, release and upgrade planning, technical-debt reduction and Automated Test Framework (ATF) adoption.
- Lead integration architecture across Jira, Microsoft Teams, Entra ID, Intune, SAP, billing platforms and other ServiceNow environments using IntegrationHub, MID Server and REST APIs.
- Shape the platform's AI strategy and readiness, including Now Assist, AI Control Tower and AI governance around security, privacy, human oversight and traceability.
- Chair technical governance and roadmap discussions while presenting recommendations directly to senior client stakeholders.
- Work closely with LTM delivery and engagement leadership to continually improve platform performance and business value.

What We're Looking For

- 15+ years' IT experience, including 10+ years working with ServiceNow and at least 5 years in a Lead Architect capacity.
- Strong enterprise architecture experience across ITSM Pro, ITOM Discovery/Service Mapping, Security Incident Response, Vulnerability Response and SAM/HAM.
- Proven experience leading an enterprise CSDM implementation or uplift, ideally including CSDM v5.
- Deep knowledge of CMDB, IntegrationHub, MID Server, REST APIs, ATF and enterprise ServiceNow integration patterns.
- Experience integrating ServiceNow with platforms such as SAP, Jira, Microsoft Teams, Entra ID and Intune.
- Experience operating within fixed-fee,



outcome-based managed services environments governed through SLAs and KPIs.
- Strong consulting and stakeholder-management capability with experience presenting architectural strategy to CIO, GM and senior executive stakeholders.
- Ability to combine hands-on ServiceNow architecture expertise with roadmap ownership, technical governance and delivery leadership.
- Melbourne-based with flexibility to attend at least one client-facing meeting per month.

Certifications

Required

- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist in ITSM
- CIS certification in at least one of ITOM, SecOps or SAM/HAM

Highly regarded

- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)
- Now Assist / AI Agents micro-certifications
- ITIL 4 Managing Professional

Why Join LTM?

This is an opportunity to take genuine ownership of a major enterprise ServiceNow platform rather than simply delivering individual projects or modules.

You'll help define its future architecture, influence executive technology decisions, lead significant ServiceNow enhancements and play a key role in preparing the platform for the next generation of AI-enabled ServiceNow capabilities.

If you're a senior ServiceNow architect who enjoys combining deep technical architecture, strategic advisory, platform governance and client leadership, we'd like to hear from you.

LTM is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law.

BIO - https://www.ltm.com/brand

📌 Lead ServiceNow Architect & Enhancement Lead (Melbourne)
🏢 LTM
📍 Melbourne