Customer Service Officer - Retail Store & Online Support

Love photography, know your way around a camera store and enjoy helping people? We'd love to hear from you.

Camera House is looking for a friendly, organised and customer-focused person to join our Customer Service team.

This is a varied, hands-on role supporting our national network of Camera House retail stores, our online customers and our supplier partners.

Ideally, you'll have worked in a camera store or photographic retail environment and understand the products, the customers and the challenges that come with a busy retail business.

If you're passionate about providing exceptional service, enjoy solving problems and can manage multiple priorities, this could be a great prospect to take your retail experience in a new direction.

About Camera House

Established in 1983, Camera House is one of Australia's best-known photographic retail brands, with a national network of independently owned and operated stores.

Our stores are supported by a dedicated national team that works closely with retailers, suppliers and consumers to deliver outstanding products, services and customer experiences.

We're passionate about photography and believe that outstanding customer service, strong relationships and genuine product knowledge make all the difference.

About the Role

As a member of our Customer Service team, you'll be an important point of contact between our retail stores, online customers, suppliers and internal teams.

Reporting to the Sales and Customer Service Manager, you'll help our stores and consumers with their day-to-day enquiries, resolve issues, coordinate orders and ensure people receive the support they need.





One moment you might be assisting a store with a product or order enquiry, the next helping an online customer with a delivery or working with a supplier to resolve an issue.

This is a people-focused customer service position, supported by administration and order processing.

You’ll be working in a busy environment where communication, teamwork, product understanding and a willingness to help are essential.

What You'll Be Doing

- Supporting our retail stores:Be a friendly and reliable point of contact for Camera House stores across Australia, assisting with product enquiries, orders, stock availability, deliveries and day-to-day customer service matters.
- Looking after online customers:Respond to phone calls, emails and online enquiries, helping consumers with purchases, product information, order updates and after - sales support.
- Working with suppliers:Liaise with our photographic suppliers to follow up on product availability, deliveries, warranty enquiries and other customer or store requirements.
- Resolving problems:Take ownership of enquiries, complaints, returns and service issues, working with the right people to achieve positive outcomes.
- Coordinating orders:Assist with online orders, click-and-collect, backorders, fulfilment and delivery enquiries in conjunction with our stores and warehouse.




- Keeping everyone informed:Communicate clearly and promptly with stores, customers, suppliers and colleagues so that enquiries are followed through to completion.
- Helping the wider team:Pitch in wherever needed during busy trading periods to ensure we continue delivering a high standard of service.

What We're Looking For

We're looking for someone who enjoys helping people, takes pride in their work and understands what good customer service looks like.

You’ll ideally bring:

- Previous experience working in a camera store or photographic retail environment — highly regarded.
- A good understanding of cameras, lenses, photographic accessories and related products.
- Experience delivering excellent customer service, whether in-store, over the phone or online.
- An understanding of the pressures and expectations faced by retail store teams.
- Strong communication skills and the ability to build positive relationships with stores, suppliers and consumers.
- Good organisational skills and the ability to manage several enquiries or tasks at once.
- A practical, solutions-focused approach to resolving problems.
- Confidence using computers, email and order management systems.
- Attention to detail and a willingness to take ownership and follow things through.
- A positive attitude and the ability to work well as part of a busy team.

Experience with Pronto or similar retail systems would be an advantage, but is not essential.

Most importantly, we're looking for someone who understands that exceptional customer service is about listening, communicating, finding solutions and following through.

Why Join Camera

📌 Customer Service Officer (Australia)
🏢 Camera House
📍 Australia