Corporate Digital Services (CDS) | Information Management and Technology Division (IMTD) | Victorian Department of Education

Information Management and Technology Division (IMTD)

The Information Management and Technology Division (IMTD) provides secure, reliable and integrated information and technology platforms, systems, and services that transform education environments, and enable a great education for every child and young person.

IMTD Aims To

- advance technology design to transform education outcomes and deliver meaningful improvements
- ensure technology is intuitive, helping corporate teams, early childhood and schools to work more efficiently and focus on their goals
- work to processes that are integrated and decisions are informed by reliable data and customer insights
- deliver platforms, systems and services that support long-term sustainable growth.

IMTD is responsible for supporting one of the largest technology networks in Victoria and leading the department's technology, digital capability, business systems and digital transformation. This network consists of Schools, Corporate and Early Childhood Education (ECE) including a school user base of nearly 1600 government schools, 100,000+ staff / educators and over 650,000 students and 200,000 children in early childhood education and care services.

IMTD provides leadership in the transformation and management of the department's digital capability through the implementation of solutions on the department's cloud environment (IaaS), enterprise cloud platforms (PaaS) and software (SaaS), using agile practices with a focus on user experience, security, and integration.

Corporate Digital Services (CDS) Branch

Corporate Digital Services (CDS) is responsible for enabling effective operation and transformation of the department through the delivery and management of corporate digital products, platforms and services. The branch partners with corporate business areas and portfolio entities to understand business needs, shape digital solutions and deliver connected, reliable and secure technology experiences for employees.

CDS provides strategic leadership across corporate technology, including enterprise business systems, business applications, digital workplace technologies and employee-facing platforms. It brings together business product management, enterprise architecture, demand and portfolio management to ensure technology investment is aligned with business priorities, delivers value and supports continuous improvement.

The branch is focused on strengthening the employee experience, improving business processes, enabling collaboration and productivity, and ensuring corporate technology is sustainable, well-governed and fit for the future. Through strong partnerships with business stakeholders, technology providers and other areas of the department, CDS enables better ways of working and contributes to improved outcomes for Victorian students.

Key platforms and applications include; Oracle, Salesforce, ServiceNow, Microsoft 365, SharePoint, Power Platform, Brief Connect, Canvas LMS, Atlassian, Lucid and Grammarly.

The Opportunity The Manager, Enterprise Platforms and Applications provides strategic, technical and operational leadership across the department's enterprise platforms, corporate applications and digital workplace technologies. The role has carriage of the department's enterprise platform portfolio, including Oracle, Salesforce, ServiceNow, Microsoft SharePoint and Power Platform, and is accountable for their strategic direction, technical integrity,



performance, sustainability and ongoing evolution.

As the senior enterprise platform leader within Corporate Digital Services, the role is expected to be an authority in enterprise platform strategy, architecture, technology management and service delivery. It provides expert advice and direction on platform capabilities, technology choices, architecture, modernisation and investment, ensuring the department maximises the value of its enterprise technology while maintaining secure, reliable and well-governed services.

The role leads platform managers and technical specialists, establishes platform management standards and drives a coordinated approach to platform strategy, lifecycle management, supplier accountability and operational performance. Working closely with business product owners, architects and other technology leaders, the Manager ensures enterprise platforms are aligned with business priorities, enable better ways of working and deliver sustainable value for the department.

The role has carriage of the department's enterprise platforms and associated corporate applications, including:

- Oracle: Oracle PeopleSoft and Oracle Fusion.
- Salesforce: Enterprise CRM and associated business capabilities.
- ServiceNow: IT service management, HR service delivery, Health & Safety and Emergency Management capabilities.
- Microsoft: SharePoint, Power Platform and associated Microsoft 365 digital workplace capabilities.

Other corporate applications: Atlassian, Canvas LMS, Lucid, Grammarly, Brief Connect and other corporate business applications.

What You'll Do

- Enterprise platform leadership: Provide strategic and technical leadership across the Department's enterprise platforms, including Oracle, Salesforce, ServiceNow and Microsoft SharePoint and Power Platform. Establish clear platform direction, standards, principles and management practices.
- Platform strategy and architecture: Act as a senior authority and trusted adviser on enterprise platform strategy, architecture, capabilities and technology direction. Lead platform roadmaps and provide expert advice on platform selection, design, investment and modernisation.
- Platform lifecycle and technical integrity: Maintain accountability for the health, sustainability and evolution of enterprise platforms, including technical debt, obsolescence, upgrades, configuration, customisation, scalability, security and resilience.
- Technology service management: Ensure enterprise platforms and applications deliver reliable, secure and effective services through strong operational management, service performance monitoring, incident and problem management, change control and continuous improvement.
- Supplier and commercial accountability: Lead strategic technology supplier and managed service provider relationships, including contracts, commercial performance, licensing, service obligations and value for money. Maintain sufficient internal technical and commercial capability to challenge suppliers and protect the Department's technology interests.

- Technical governance and assurance: Establish and maintain platform management standards, ensuring alignment with enterprise architecture,



cybersecurity, privacy, information management and relevant departmental and whole-of-government requirements.
- Platform integration and interoperability: Ensure enterprise platforms operate effectively within the broader technology ecosystem, working with relevant integration and architecture teams to support interoperability, data exchange and consistent employee experiences.
- Modernisation and innovation: Identify opportunities to leverage enterprise platform capabilities, simplify the application landscape, reduce duplication, retire legacy technology and adopt contemporary digital capabilities, including automation, AI and low-code solutions.
- Business and technology alignment: Partner with Product Managers to translate business priorities and requirements into sustainable platform capabilities and technical roadmaps, balancing business needs, technical integrity, risk and investment.
- Delivery and operational readiness: Provide technical oversight of platform initiatives and changes, ensuring solutions meet architectural and operational standards and are effectively transitioned into ongoing service management.
- People and technical capability leadership: Lead and develop high-performing platform management teams, building deep technical expertise, strategic thinking, commercial acumen and a culture of technical excellence, accountability and continuous improvement.

What You'll Bring

- Recognised expertise and substantial experience leading complex enterprise platforms and corporate technology portfolios.
- Deep technical knowledge of enterprise platforms, preferably across Oracle, Salesforce, ServiceNow and Microsoft technologies.
- Strong technical authority and credibility, with the ability to challenge architectural decisions, technical designs, suppliers and technology recommendations.
- Demonstrated ability to develop enterprise platform strategies, roadmaps and modernisation plans aligned with organisational strategy.
- Strong understanding of enterprise architecture, cybersecurity, technology risk, service management and technology lifecycle management.
- Commercially astute, with experience managing significant technology contracts, managed service providers, licensing arrangements and supplier performance.
- Ability to balance strategic technology direction with operational accountability and service delivery.
- Solid leadership capability, with experience developing technical specialists, leading multidisciplinary teams and building organisational technology capability.
- Highly collaborative, with the ability to work effectively across business and technology functions and influence senior stakeholders.
- Forward-thinking and pragmatic, with a commitment to technical excellence, continuous improvement and sustainable technology outcomes.

Why join us? Join CDS and help shape the future of corporate technology at the Victorian Department of Education. Lead a significant enterprise platform portfolio spanning Oracle, Salesforce, ServiceNow and Microsoft.

Set technology direction, drive modernisation, build interna capability and strengthen how we manage and evolve critical enterprise platforms.

You will work with senior business and technology leaders, lead talented specialists and influence technology that supports a large and diverse workforce.

It is an opportunity to combine technical leadership, strategic influence and meaningful public sector impact.

If you want to make a genuine difference at enterprise scale, we'd love to hear from you.

📌 Manager, Enterprise Platforms and Applications (Melbourne)
🏢 Department Of Education
📍 Melbourne