Company Description The Queensland Fire Department (QFD) protects and serves communities across Queensland through emergency response, disaster management, and fire prevention. Established in 2024, QFD builds on the legacy of Queensland Fire and Emergency Services with a renewed focus on reform, innovation, and resilience. The department offers diverse career pathways across frontline and corporate roles, supported by strong investment in training, equipment, and staff wellbeing.

QFD brings together Queensland Fire and Rescue, Rural Fire Service Queensland, the State Operations Directorate, and Strategy and Corporate Services, alongside a dedicated volunteer network. Guided by values of respect, integrity, courage, loyalty, and trust, QFD is committed to an inclusive, respectful workplace where people can grow a purpose-driven career serving Queenslanders.

Role Description The Manager of Operational Training is a full time, on-site role based in Townsville, QLD. This position is responsible for planning, delivering, and evaluating operational training programs for firefighting and emergency services personnel, ensuring alignment with QFD standards, legislation, and best practice. Day-to-day tasks include conducting training needs analyses, developing curricula and learning resources, coordinating training schedules, and overseeing assessments and competency verification.

The role leads and supports a team of trainers and subject matter experts, fosters continuous improvement in training methods, and collaborates with operational leaders to integrate lessons learned from incidents into training frameworks.



The Manager of Operational Training also prepares reports, manages budgets and training records, contributes to strategic workforce planning, and promotes a safe, inclusive learning environment that supports the wellbeing and professional development of all participants.

Qualifications

- Operational training and curriculum design skills, including experience in developing, delivering, and evaluating competency-based training programs.
- Leadership and people management capabilities, including team supervision, coaching, performance management, and stakeholder engagement.
- Strong organizational and project management skills, including scheduling, resource planning, budgeting, and documentation of training activities.
- Communication and interpersonal abilities, including clear written and verbal communication, facilitation, presentation, and negotiation skills.
- Risk, safety, and compliance awareness, including knowledge of relevant emergency services legislation, standards, and work health and safety requirements.
- Experience in firefighting, emergency management, or related operational environments, with an understanding of incident management systems and operational procedures.
- Relevant tertiary qualification or vocational credential in training and assessment, education, emergency management, or a related discipline (e.g., Certificate IV in Training and Assessment or equivalent).
- Ability to work on-site in Townsville, QLD, with flexibility to attend training activities across the region as required.
- Commitment to fostering an inclusive, respectful workplace aligned with QFD values of

📌 Manager of Operational Training (Townsville)
🏢 Queensland Fire Department
📍 Townsville