ABOUT HABITAT FOR HUMANITY AUSTRALIA

Habitat for Humanity (HFH) is a global not-for-profit founded in 1976, supporting more than 62 million people to build or improve the place they call home. Habitat for Humanity Australia (HFHA) is part of this global network, working locally and in the Asia-Pacific region to deliver practical shelter solutions that create lasting impact. We are an inclusive, merit-based organisation grounded in faith, guided by four core values: humility, accountability, courage and kindness.

These values shape our culture and how we work - with each other and alongside the communities we serve. HFHA is united by a shared vision of a world where everyone has a safe, decent place to live, with a mission to build homes, communities, and hope.

THE OPPORTUNITY

Reporting to the Head of Brand & Marketing, the Marketing Communications Specialist supports the delivery of HFHA's brand and marketing team and priorities through effective project management, marketing communications and stakeholder coordination. The role oversees marketing workflows, coordinates brand requests and approvals, manages email communications for continued audience growth, and develops written materials that communicate Habitat's impact and support engagement with key audiences.

KEY RESPONSIBILITIES The Marketing Communications Specialist is responsible for undertaking a range of functions including:

Marketing Communications & Written Content

- Develop, write and edit marketing communications, including case studies, blogs, impact stories, partner communications and organisational updates.
- Coordinate the development of case studies and blogs, working with internal teams to gather information, and secure appropriate approvals, including consent forms.
- Support the development of the Annual Report and other organisational reporting materials, coordinating written contributions, information and review processes.
- Respond to ongoing partner communications requests, coordinating appropriate marketing support and ensuring communications align with organisational priorities and brand messaging.
- Provide brand guidance and support to internal teams, reviewing materials and coordinating approvals to ensure consistent application of HFHA's brand guidelines, visual identity and communication standards across the organisation.
- Maintain an organised, accessible and compliant content library of images, stories and assets across the organisation.
- Ensure written communications are accurate, clear, consistent and appropriate for their intended audiences.

Email Marketing and Audience Growth

- Manage email marketing communications, including EDMs and newsletters for Habitat's owned audiences.
- Coordinate email planning, copywriting, production, scheduling, quality assurance and approvals. • Manage and optimise the audience welcome journey, ensuring communications are timely, relevant and aligned with audience engagement objectives.




- Monitor email performance and provide reporting and recommendations to improve engagement and effectiveness.
- Maintain email templates, processes and platform content in accordance with brand, privacy and organisational requirements.

Marketing Coordination, Project and Workflow Management

- Coordinate incoming marketing and brand requests through the Marketing inbox, ensuring briefs, priorities, deliverables and deadlines are clearly established.
- Coordinate the delivery of marketing projects, managing workflows, stakeholder inputs, dependencies and deadlines to support the timely completion of agreed deliverables.
- Maintain the marketing project schedule, providing visibility of progress, competing priorities, outstanding actions and resource requirements.
- Liaise with internal stakeholders to clarify requirements, manage expectations and facilitate the effective delivery of marketing support.

Graphic Design Coordination

- Coordinate the graphic design workflow, translating requests into clear briefs and coordinating priorities, deadlines and deliverables with the graphic designer.
- Oversee the delivery of design assets, ensuring outputs meet agreed requirements and comply with Habitat's brand guidelines.
- Coordinate stakeholder feedback and design approvals, facilitating timely decisions and minimising unnecessary revisions.

Reporting and Continuous Improvement

- Prepare regular reports on marketing communications performance, including email engagement, identifying insights and opportunities for improvement.
- Coordinate the collection and consolidation of data and reporting inputs for organisational reporting requirements.
- Identify opportunities to improve marketing processes, communications effectiveness and project delivery through analysis, feedback and continuous improvement.

Organisational Responsibilities

- Actively participate in the organisation's goals, team meetings, and professional development activities. • Model and promote HFHA's values, code of conduct, and policies.
- Comply with all legal, regulatory, and contractual obligations including WHS, privacy, and equal opportunity.
- Fulfil all safeguarding obligations as outlined in the Safeguarding Children and Vulnerable Adults Policy.

SELECTION CRITERIA

Essential

- 3–5 years’ experience in marketing, communications, or agency roles
- Strong written and verbal communication skills, with the ability to present complex information to diverse audiences
- Experience in email marketing platforms (Ortto, Mailchimp. Campaign Monitor), audience segmentation and automated user journeys
- Experience supporting marketing or communications campaigns




- Experience with project management platforms (Monday, Microsoft Planner)
- Strong organisational skills and attention to detail, with the ability to manage multiple deadlines.
- Tertiary qualifications in marketing, communications or journalism

Desirable

- Experience in marketing roles in the nonprofit, housing or social impact sectors.

Skills & Attributes

- Strong written and verbal communication skills, with the ability to present complex information to diverse audiences.
- High level of cultural competency and ability to work respectfully with people from diverse backgrounds. • Sound judgement, problem-solving ability, and a solutions-focused approach.
- Ability to manage competing priorities, work under pressure, and meet deadlines.
- Creative with a high level of attention to detail.
- Robust collaboration and stakeholder management skills with the ability to work effectively as part of a team

SAFEGUARDING REQUIREMENTS

HFHA requires all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse; safeguards the rights of beneficiaries and community members (especially children); and promotes the implementation of HFHA’s Codes of Conduct.

All employees must:

- Adhere to all safeguarding policies and procedures, ensuring the safety and well-being of children and vulnerable adults in all aspects of service delivery.
- Identify and report any safeguarding concerns in line with the organisation’s protocols.
- Establish an understanding of child protection laws, policies and best practices in Australia.
- Be aware of indicators of abuse, neglect and exploitation in children and vulnerable adults.
- Demonstrate ability to identify and respond effectively to safeguarding concerns.
- Have knowledge of mandatory reporting obligations and safeguarding escalation procedures.
- Display familiarity with trauma-informed approaches when working with vulnerable individuals.
- Present capacity to uphold ethical standards and demonstrate professional integrity.
- Commit to continuous learning, including adaptation to updated safeguarding policies and procedures.
- Report all safeguarding concerns to HFHA’s designated Safeguarding Officer.

OTHER REQUIREMENTS

- National Police Check evidencing clear criminal history required prior to commencement.
- Right to work in Australia.

What we offer:

- Hybrid work arrangements, including a flexible and family-friendly work environment.
- A values-led culture grounded in humility, accountability, courage, and kindness.
- Access to connection and collaboration across Habitat for Humanity’s global network.
- Opportunity contribute to meaningful social change.

TO APPLY

Please submit a CV and cover letter addressing the selection criteria above.

📌 Marketing Communications Specialist (Southern Sydney)
🏢 Habitat For Humanity Australia
📍 Southern Sydney