About the role

Bassrock is seeking a Medical Receptionist to join our team in a part time capacity at our Westmead, NSW location. This is a key front-line position that plays a vital role in ensuring the smooth operation of our medical practice and delivering exceptional patient experiences. As a Medical Receptionist, you will be the first point of contact for patients, healthcare providers, and external stakeholders, making this role essential to the success of our practice.

What you'll be doing

- Welcoming patients and visitors with professionalism and courtesy, ensuring a positive first impression
- Managing patient check-ins and check-outs, including verifying patient information and updating records
- Scheduling and confirming patient appointments using our practice management system
- Handling telephone inquiries, messages and appointment requests promptly and efficiently
- Processing payments and handling billing inquiries in accordance with practice protocols
- Maintaining confidentiality of sensitive patient information in compliance with privacy legislation
- Coordinating with clinical staff to ensure smooth patient flow and timely appointment management
- Managing administrative tasks such as filing, data entry, and correspondence
- Maintaining a clean, organised and welcoming reception area
- Supporting the practice with other duties as required to ensure operational efficiency

What we're looking for

- Demonstrated experience working as a Medical Receptionist or in a similar healthcare administration role
- Proficiency in using medical practice management software and general computer systems




- Excellent organisational and time management skills with the ability to manage multiple tasks
- Strong verbal and written communication skills with the ability to interact professionally with diverse individuals
- A calm and patient demeanor with the ability to handle pressured situations sensitively
- Knowledge of patient privacy regulations and confidentiality requirements, including understanding of relevant healthcare legislation
- Attention to detail and accuracy in record-keeping and data entry
- Customer service orientation with a genuine commitment to patient satisfaction
- Current knowledge of medical terminology preferred
- Flexibility and adaptability to changing work priorities

What we offer Bassrock is committed to creating a supportive and collaborative work environment where our team members can thrive. We offer competitive remuneration for part-time work, flexible scheduling options to support work-life balance, and a welcoming team culture that values your contribution.

About us

Bassrock is a dedicated healthcare provider committed to delivering high-quality medical services to our community in Westmead. Our practice is built on a foundation of patient-centred care, clinical excellence, and integrity. We pride ourselves on fostering a supportive and professional environment where both staff and patients feel valued. Our team is passionate about providing accessible healthcare and building lasting relationships with those we serve.

If you believe you are the ideal candidate for this position, we would love to hear from you. Please apply now with your resume and a covering letter detailing your relevant experience and why you would be an excellent fit for the Bassrock team.

📌 Medical receptionist (Westmead)
🏢 Bassrock
📍 Westmead