We are a global leading provider of integrated ITS and smart ticketing solutions for public transport. From real-time passenger information to fleet management and intelligent fare collection, INIT helps cities and operators run smarter, more efficient networks that put passengers first. We have over 40 years of global experience, more than 1500 global employees and support more than 1100 transport companies in making public transport more attractive and efficient. We have a strong presence across ANZ, Europe and the US.

We have recently been awarded the prestigious high-profile contract to deliver the Opal Next Generation (ONG) Program for Transport NSW. The ONG Account Based Ticketing program seeks to upgrade the existing gates, poles and bus validator infrastructure, integrate advanced technologies, and significantly enhance user experience across various modes of NSW public transport. This program is set to run over 15 years, with an initial design and build phase of 3 years through to the operation and maintenance phase which will continue for another 10+ years.

The Role

We are seeking an IT Support Engineer to deliver day-to-day IT support and help ensure the reliable operation of the organisation’s internal technology environment. The role is responsible for supporting end users across hardware, software, networking, endpoint management, and Microsoft cloud technologies while maintaining a secure, stable, and efficient IT infrastructure.

You will support the provisioning and management of end-user devices through Microsoft Entra ID and Intune, assist with office and meeting room technology, troubleshoot technical issues,



and ensure incidents are resolved in a timely and qualified manner. In addition, you will contribute to endpoint security, IT asset management, technical documentation, onboarding activities, and the continuous improvement of internal IT systems, processes, and user experience.

Key Responsibilities

In this role you will:

- Build, configure and manage laptops and workstations for employees using Microsoft Entra ID and Intune, including user accounts, device enrolment, configuration, compliance and security policies
- Provide Level 1 and Level 2 support for hardware, software, network and account issues, tracked via JIRA
- Manage and support endpoint security solutions, including Microsoft Defender and Sophos VPN Solution
- Set up and support office and meeting room equipment, including printers, monitors, headsets and video conferencing systems
- Install, configure and license standard desktop and SOE applications
- Triage incidents and *escalate* complex issues to L3 support, internal engineering teams or external vendors as required
- Maintain the IT asset register and manage hardware stock and accessories
- Support and administer office network infrastructure, including Cisco switching, wireless and Sophos firewalls
- Create and maintain technical documentation, build guides and knowledge base articles




- Support ISO certification activities (e.g. ISO 27001), including documentation and audit preparation
- Liaise with HR, suppliers and manufacturers on onboarding, procurement, warranties and repairs
- Contribute to ongoing improvements in endpoint, user and IT security
- Experience with migration of network infrastructure as part of an office move.
- Setting up and establishing a test lab.

About You

You’re a hands-on IT Support Engineer who enjoys solving technical problems, supporting end users, and contributing to a secure and reliable IT environment.

You will bring:

- 2 to 4 years experience in an IT support, helpdesk, or desktop support environment
- Strong working knowledge of Windows desktop operating systems and Microsoft 365 technologies including Teams, OneDrive, SharePoint, and Office applications
- Experience administering users and devices through Microsoft Entra ID and Microsoft Intune
- Exposure to endpoint security solutions including Microsoft Defender and antivirus management
- Experience working with ticketing systems such as JIRA and managing issues through to resolution
- Strong customer service and communication skills with clear written and spoken English
- The ability to work independently, prioritise workload effectively, and operate in a fast-paced support environment
- Australian citizenship or permanent residency

Ideally, you will also bring:

- Relevant IT qualifications or certifications such as CompTIA, Microsoft, Cisco, Sophos, or ITIL
- Experience with ITSM platforms or ticketing tools such as ServiceNow
- Basic netwo

📌 IT Support Engineer (Australia)
🏢 INIT Group
📍 Australia