About BYD& DENZA

Founded in 1995, BYD is a global high-tech leader committed to leveraging innovation for a better, more sustainable future. Over the past three decades, BYD has established more than 30 industrial parks across six continents, driving advancements in electronics, automotive, renewable energy, and rail transit. With a focus on energy acquisition, storage, and application, BYD delivers comprehensive zero-emission new energy solutions for the world.

Denza, established in 2010, was created with a bold vision: to redefine luxury through new energy. Dedicated to crafting smart, safe, and sensory-rich vehicles, Denza blends advanced technology with refined design to offer a truly modern luxury experience. While Denza has not yet launched in Australia, this role will play a key part in preparing for its exciting debut in the near future.

Together, BYD and Denza are at the forefront of the global New Energy Vehicle (NEV) revolution — shaping the future of sustainable mobility and building distinctive premium brand experiences for Australian consumers.

About the Role

The National Aftersales Manager is a key leadership role responsible for driving Aftersales Network performance, customer satisfaction and operational excellence across the BYD and DENZA brands.

Reporting to the Director of Aftersales Operations, the role leads the Regional Service Team, oversees dealer network performance and new site establishment, and drives customer satisfaction and Net Promoter Score (NPS) outcomes.

The position is responsible for ensuring the Aftersales Network is appropriately structured,



resourced and operationally capable of supporting the continued growth of BYD and DENZA in Australia, while maintaining consistent brand standards and service quality.

A key focus of the role is translating national Aftersales strategies into effective regional execution, strengthening dealer accountability and delivering measurable improvements in network performance and customer experience.

Key Responsibilities

1) Regional Service Team Leadership & Management

- Lead, develop and manage the Regional Service Team, establishing clear priorities, objectives and performance KPIs.

- Ensure consistent execution of national Aftersales strategies, policies, operational standards and customer experience requirements across both BYD and DENZA.

- Provide direction, coaching and support to Regional Service Managers to strengthen team capability and performance.

- Establish clear accountability for dealer performance, operational execution and customer outcomes.

- Ensure regional teams proactively identify, elevate and resolve dealer operational issues, including brand-specific requirements.

- Regularly review regional performance and implement corrective actions where required.

2) National Aftersales Performance & Growth

- Drive national Aftersales performance across the BYD and DENZA dealer networks,



supporting improvements in service retention, customer loyalty and workshop utilisation.

- Monitor key performance indicators, including labour sales, parts sales, service retention and overall Aftersales profitability.

- Identify opportunities to improve operational efficiency, workshop productivity and service throughput across the network.

- Develop initiatives that enhance the overall ownership experience, increase customer lifetime value and encourage repeat vehicle purchases.

- Work closely with Regional Service Managers and dealers to address performance gaps and achieve measurable business outcomes.

3) Network Expansion, Readiness & Capacity Planning

- Lead the Regional Service Team in the Aftersales setup and onboarding of recent BYD and DENZA dealer and service locations.

- Establish operational requirements for recent service locations, including facilities, service bays, technicians, service advisors, equipment, tooling and service capability.

- Develop and oversee new site implementation plans and timelines, ensuring operational readiness prior to commencement.

- Ensure new and existing service locations meet the operational, facility, staffing and customer experience standards of each brand.

- Collaborate with Network Development and internal stakeholders to align network expansion and service capacity with vehicle population growth forecasts.

- Monitor future service demand, workshop utilisation and technician capacity to identify potential service bottlenecks.

- Work with dealers to develop workshop expansion, staffing and investme

📌 National Aftersales Manager (Australia)
🏢 BYD Australia
📍 Australia