HAYLO People are a specialist recruitment agency supporting people finding a role within insurance and personal injury industries. Utilise your experience in call centre, insurance, healthcare, allied health or customer service using your high levels of empathy to make a difference in this phone based role.

We are working with a large QLD government organisation who have an opportunity to join their growing team, with full training offered as a Monitored Claims Officer position supporting people in Queensland who have sustained an injury at work, guiding them through the recovery and return to work process.

- Permanent full-time role 8am - 4pm
- Brisbane CBD offices (with work from home available once you're up and running in the role)
- Start date 7th December

The role

- Phone based role managing a portfolio of injured workers, supporting their recovery from an injury.
- Assess the claim and manage ensuring accurate and timely resolution
- Support people who have been injured at work and guide all parties (injured worker, employee, etc.) through each stage of the claims process




- Work with internal stakeholders to manage treatment approvals, return to work and injury management plans
- Manage weekly payments and provider invoices

About you

- Have experience in a phone based environment and enjoy speaking to people on the phone.
- You have a genuine, caring nature that puts customers at the heart of what you do, showing empathy in all circumstances
- You are an organised person who demonstrates robust time management and prioritisation skills
- You have great administration and computer skills and abilty to multitask.

Benefits

- Salary: $81,121 + 12.75% super
- Central location in the heart of Brisbane CBD near major transport links
- Onsite learning & development team with a structured career pathway
- Flexible working arrangements are available post-training.

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply or any of our roles.

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📌 Trainee Claims Officer (Brisbane)
🏢 Haylo People
📍 Brisbane