Samsung Electronics Australia is seeking a customer service specialist to manage complaints and escalations across B2B channels. You will investigate product, delivery and payment issues, determine outcomes, and coordinate refunds or replacements in line with policy and Australian Consumer Law.
You will work with internal teams, logistics providers and service partners to drive timely resolutions and provide proactive customer updates while upholding high service standards.
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📌 B Customer Experience & Escalations Specialist (Sydney)
🏢 People2People AU
📍 Sydney
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