The Channel Delivery team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

As Qualified Support Officer, You Will

- Deliver telephone- based human/community information and referral service to nmembers of the public.
- Conduct best practice, culturally appropriate initial assessment and provide appropriate referrals for clients into government and non-government support services.
- Maintain accurate client records to assist with high- quality referral outcomes.
- Develop referral networks to increase support options for clients.
- Assist in the development of team goals, strategies and work plans to improve service delivery outcomes and efficiency of the Homeless Hotline Service.
- Support clients to create practical and achievable short-term safety plans when service options are limited.

Applications will remain current for 12 months. Occupational group Customer Service/Call centre

📌 Professional Support Officer (Queensland)
🏢 Department of Customer Services, Open Data and Small and Family Business
📍 Queensland