The Portfolio Property Manager is responsible for managing an allocated portfolio of approximately 150 residential properties, maintaining strong landlord and tenant relationships and overseeing all day-to-day tenancy matters

Working alongside the Field Property Manager and wider Property Management team, this role focuses on portfolio performance, client satisfaction, maintenance coordination and tenancy management.

The successful candidate will be organised, proactive and accountable, with the ability to manage their portfolio efficiently and deliver exceptional customer service.

Key Responsibilities

Manage an allocated portfolio of approximately 150 properties.

Build and maintain strong landlord and tenant relationships.

Act as the primary contact for all portfolio-related enquiries.

Provide landlords with advice and regular updates.

Manage tenant concerns, complaints and disputes.

Identify opportunities for portfolio retention and growth.

2. Maintenance Management

Receive and coordinate maintenance requests.

Obtain quotes and landlord approvals.

Liaise with tenants and contractors to arrange repairs.

Monitor outstanding maintenance and ensure timely completion.

Manage urgent and emergency maintenance matters.

3. Tenancy Management

Oversee the tenancy lifecycle from commencement through to vacating.

Manage lease expiries, notices and tenancy breaches.

Coordinate lease renewals and rent reviews.

Manage bond matters and tenancy disputes.

Review exit reports and coordinate any required follow-up.

Ensure all tenancy documentation is accurate and compliant.





4. Arrears & Compliance

Monitor and manage rental arrears.

Follow up overdue rent and issue relevant notices.

Manage tenancy breaches and non-compliance matters.

Prepare and manage QCAT applications and attend hearings where required.

Maintain compliance with Queensland residential tenancy legislation.

5. Teamwork & Communication

Work closely with the Field Property Manager regarding inspections and property matters.

Liaise with the Leasing Team to ensure smooth tenancy commencements.

Maintain accurate property records and communication.

Work collaboratively with the wider team across both offices.

Contribute to a positive and supportive team environment.

Key Skills & Experience

Previous experience managing a residential property portfolio.

Current Queensland Real Estate Licence or Registration Certificate, as applicable.

Sound knowledge of Queensland tenancy legislation.

Experience with arrears, maintenance, tenancy disputes and QCAT.

Strong communication, negotiation and problem-solving skills.

Excellent organisation and time management.

Confident using property management software.

Ability to work independently and manage competing priorities.





Personal Attributes

The successful candidate will be:

Proactive, organised and self-motivated.

Accountable and solutions-focused.

Professional and customer-focused.

Confident in decision-making and communication.

A strong team player with a positive attitude.

Committed to delivering exceptional service.

Working Arrangements

Monday to Friday.

Based across our Oxley and Centenary operations.

Dedicated support from a Field Property Manager and Leasing Team.

What's in it for you?

Use of company car.

Friendly, proactive and supportive team.

No Saturday work.

Our Team

At Harcourts Marketplace, we pride ourselves on delivering exceptional customer service and creating a positive, supportive team setting across our Oxley and Centenary offices.

We're looking for someone who takes pride in their work, values solid relationships and wants to be part of a motivated and growing Property Management team.

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?
- Do you have a current Australian driver's licence?
- Do you have Property Management experience?

Established in 1888, Harcourts is the second largest and the fastest growing real estate group in Australia/New Zealand, boasting a national franchise network of 897 offices across 11 countries an

📌 Property Manager (Australia)
🏢 HARCOURTS MARKETPLACE
📍 Australia