We're Hiring! Receptionist – Part-Time or Casual Roles (minimum 3 weekdays)

Words and Beyond Speech Therapy | Doreen, VIC

Words and Beyond Speech Therapy is looking for a friendly, organised and enthusiastic receptionist to join our growing team!

We are seeking someone who is passionate about working with children and families, enjoys being part of a supportive team, and takes pride in creating a welcoming and positive experience for everyone who walks through our doors.

This is a fantastic opportunity to join a fun, collaborative and growing paediatric allied health clinic.

About Us

Words and Beyond Speech Therapy is a fun, engaging and family-centred Speech Pathology service for children.

We are currently a close-knit team of 8, including Speech Pathologists and Administration Support Staff, who are passionate about making a meaningful difference in the lives of children and their families.

Our sessions are primarily based at our beautiful, light-filled clinic in Doreen. We also provide services at kindergartens, childcare centres and schools across Doreen, Mernda and surrounding suburbs, as well as Telehealth services.

We are dedicated to supporting children in developing their communication, play, literacy and social communication through child-led, neuroaffirming and evidence-based practice. We work with both private and NDIS clients and value building strong, positive relationships with the families we support.

At Words and Beyond, we pride ourselves on creating a warm, inclusive and supportive environment where children, families and staff feel welcomed and valued.

About You

We are looking for someone who is approachable, reliable, proactive and highly organised, with a genuine passion for helping others.

Our ideal candidate will have:

- Previous experience in an administration or reception role, preferably within an allied health or medical setting (however, applicants from other administrative backgrounds are encouraged to apply).
- Familiarity with Halaxy or similar client management systems (highly regarded but not essential).




- Excellent verbal and written communication skills.
- Confidence communicating clearly, professionally and warmly with clients, families and team members.
- Strong computer skills, including experience using Mac computers, Google Drive, email platforms and Jotform.
- Excellent organisational skills and attention to detail.
- The ability to multitask, prioritise responsibilities and manage a busy reception environment.
- A proactive attitude, with the ability to take initiative and problem-solve independently.
- A positive, friendly and flexible approach to working within a team.
- The ability to maintain confidentiality and handle sensitive client information professionally.
- A genuine love of working with children and families!

Most importantly, we are looking for someone who is a great fit for our team! Someone who enjoys having a laugh, is willing to lend a helping hand and contributes to the positive and welcoming environment we have created at Words and Beyond.

About the Role

Position Details:

- Part-time or casual position, commencing in January 2027.
- Must be available for a minimum of 3 weekdays, including Fridays.
- Flexibility available regarding other weekdays.
- Working hours: 8:45 am – 5:15 pm.
- You will work in a shared role with two of our existing casual administration team members.
- Comprehensive training and ongoing support will be provided by our current administration team.

Key Responsibilities:

- Being the friendly first point of contact for children and families attending our clinic.
- Greeting clients and creating a welcoming reception environment.
- Responding to phone calls, emails and general enquiries in a timely and professional manner.




- Booking current client assessments and ongoing therapy appointments with our Speech Pathologists.
- Managing appointment cancellations, rescheduling and clinician calendars.
- Assisting with client enquiries, intake processes and waitlist management.
- Processing payments, issuing invoices and following up on outstanding accounts when required.
- Maintaining accurate and up-to-date client records within Halaxy.
- Assisting with general administrative tasks to support the smooth day-to-day running of the clinic.
- Opening and closing the clinic.
- Keeping reception, waiting areas and shared clinic spaces clean, tidy and welcoming.
- Assisting our Speech Pathologists with preparing therapy resources, including printing, laminating and cutting materials.
- Working collaboratively with our Speech Pathologists and administration team to ensure a positive experience for clients and families.

What We Offer

- A welcoming, friendly and supportive team environment.
- The opportunity to work in a beautiful, modern and light-filled clinic.
- A fun and rewarding workplace where no two days are exactly the same!
- The opportunity to make a positive difference in the experiences of children and their families.
- Comprehensive training and support from our experienced administration team.
- A collaborative workplace where everyone's contributions are valued.

Requirements

- Current Victorian Working with Children Check (Employee).
- Current National Police Check, or willingness to obtain one prior to commencing employment.
- Full working rights in Australia.

How to Apply If you are a friendly, motivated and organised individual who would love to be part of our Words and Beyond team, we would love to hear from you!

Please send your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for our clinic.

Applications: [email protected]

Position commencement: January 2027

We look forward to hearing from you!

Pay: From $30.00 per hour

Expected hours: 24.0 per week

Work Location: In person

📌 Receptionist (Doreen)
🏢 Words and Beyond Speech Therapy
📍 Doreen