Whelan Property Group Pty Ltd is an Australian-owned company specializing in Strata Management services. With a mission to be the preferred strata management partner of Owners Corporations in NSW, we provide exceptional service at a fair and ethical price. Our focus is on tailored solutions for Residential, Industrial, and Commercial Strata Schemes in Sydney and throughout NSW.

Role Description

This is an entry level role in office in our Merrylands office. The Receptionist will be responsible for answering calls and assisting with the day-to-day running of the office supporting our Strata Managers.

What you'll be doing

- Welcome guests to the office as our front-of-house concierge
- Manage a high volume of incoming calls in a professional manner. We also have an AI receptionist who triages calls and directs to the correct person in the company
- Direct calls to the correct Strata Manager or Admin Assistant
- Respond to client enquiries and resolve issues in a timely manner
- Scan and file documents
- Sort, open & scan mail for Merrylands office
- Provides general administration support to Branch Manager
- Maintain the overall tidiness of the office
- Any other duties as required by the Branch Manager.

What you'll need to have

- Some office or customer service experience is helpful, but not essential.
- Ability to work in a team environment




- Developed interpersonal skills with an ability to liaise with external clients and all levels of staff
- Strong initiative
- Skills in prioritising, organising and coordinating activities
- Strong administrative skills
- Meticulous attention to detail
- Ability to remain calm under pressure
- Strong level of customer service
- Demonstrated ability to maintain confidentiality
- Developed ability to work with direction and take accountability for own actions
- Strong written and verbal communication skills
- Computer literacy at intermediate level
- Demonstrated commitment to quality customer service and an awareness of the need to deliver professional, committed support to clients, the organisation and staff at all levels.

We care more about attitude than experience. If you’re motivated, reliable, willing to learn and enjoy being part of a busy team, we’d love to hear from you.
- To apply please provide an up to date resume along with a tailored cover letter (not using AI) outlining what you know of Whelan Property Group, and why you would like to work in the strata industry. Please do your research before applying. Only shortlisted candidates will be contacted.
- You must have full working rights.

Pay: $60,000.00 – $67,000.00 per year

Language

- English fluently (Required)

Work Authorisation:
- Australia (Preferred)

Work Location: In person

📌 Receptionist (Merrylands)
🏢 Whelan Property Group
📍 Merrylands