Customer Service Officer | Local Government

Our client is a well-established local council committed to delivering exceptional customer experiences and making it easier for customers to access Government services.

They are currently seeking a motivated Call Centre skilled to join their high‑performing and dynamic team in an exciting 6 month contract opportunity based in the Sydney CBD.

The Job

Reporting through to a Team Leader, you will be responsible for the following duties:

- Respond to high volume phone enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
- Accurately process customer applications and data within required timeframes using relevant systems.
- Maintain accurate records of customer communications and feedback.




- Provide effective administrative support, including data entry, word processing and spreadsheet use.
- Perform general administrative tasks to support team operations.

You

To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:

- Minimum 12 months’ experience in a call centre environment.
- Experience working in the local or state government sector is desirable.
- Strong written and verbal communication skills.
- Ability to work across multiple systems simultaneously.
- Demonstrated customer service skills with strong attention to detail.

📌 Customer Service Officer | Local Government (Australia)
🏢 SB Recruitment
📍 Australia