- Casual position | Mount Gambier |15-20 hours per week | $44.12ph
- Be the face of RAA, providing real-time solutions to our valued members
- Join a tight-knit team with a fun, inclusive and supportive culture

The Role

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? If so, we want you to join our team! You’ll provide immediate and effective solutions to our members, ensuring every interaction leaves a positive and lasting impression.

Shifts are scheduled across both weekdays and weekends. In addition, you will:
- Deliver outstanding customer service to members and customers
- Become multi-skilled, able to provide information to new and existing members about all of RAA’s extensive products including Insurance and Road Service
- Resolve inquiries promptly and efficiently
- Utilise procedures and guidelines to make good business decisions for RAA and our members
- Collaborate with a supportive and agile team

About You

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:
- A genuine passion for helping others
- Proficiency with the use of computers
- A passion for achieving and exceeding targets
- Ability to build rapport with members and teammates
- Solid attention to detail and the ability to multi-task
- Strong communication skills, both verbal and written
- Previous retail or customer service experience (essential)

About us

Established in 1903, RAA has grown up alongside South Australia - and for more than 120 years, the community has trusted us to have their back. Known for our iconic road service and insurance,



we now support over 840,000 members across travel, solar and battery solutions, EV charging and more. And we don’t just deliver services, we stand up for what matters, advocating for safety, wellbeing and a stronger future for our state. Our purpose is simple: be better for our members and better for our community. Guided by our values — Member Obsessed, Doing the Right Thing, Delivering Together and Courageously Challenging. We’re one of SA’s most trusted brands and largest employers. We’re on a mission to be the #1 employer of choice, creating an inclusive, supportive workplace where our people feel empowered to make a real difference, every day.

Benefits

We believe in rewarding our people for the work they do. As part of the RAA team, you'll enjoy:
- Free RAA premium road service
- Access to our RAA Rewards Program
- Generous discounts on all RAA products
- Wellbeing facilities and Corporate Health Insurance Plan

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by 9.00am Monday 23rd November. If there's anything you need from us to support you through this process, just email [email protected] with 'Casual MG' in the subject line

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We're committed to a diverse, inclusive workplace where everyone is valued for their unique contributions. We welcome applications from people of all ages and backgrounds, including people living with disability, First Nations Peoples, LGBTIQA+ community members, and people from culturally diverse backgrounds.

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