Who we are

At Fresenius Medical Care, we believe in the life-changing power of care. Every day, our people make a meaningful impact on the lives of patients around the world. That’s why we put our team members at the heart of everything we do - empowering them with purpose, innovation, and support. If you're looking to grow your career in a place where your work truly matters, where advanced medical technology meets compassionate care, and where collaboration drives progress - we’re looking for you. Fresenius Medical Care is a global leader in dialysis and chronic kidney disease care, united by a shared commitment to improving patient outcomes and quality of life. Join us in building a healthier future - because caring takes all of us. We are proud to be an equal prospect employer, fostering a diverse and inclusive workplace where everyone can thrive. Learn more about our about our values here.

What you’ll achieve

As an Office Patient Assistant, you’ll provide high-quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner. You will support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care. You will:

General Admission

- Answer the switchboard in a courteous and professional manner.
- Liaise with patients and their families in a compassionate manner.
- Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
- Responsible for petty cash dispersal and reconciliation.
- Responsible for maintaining the levels of and ordering general office supplies.
- Responsible for bookings and maintaining patient transport.




- Provides assistance with the quality improvement program.
- Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
- Creates and maintains patient Newsletter.
- Other duties and responsibilities as assigned.

Billing Administration

- To admit and discharge patients within a centralized billing system.
- To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
- To conduct eligibility checks on all new patients with their Private Health Fund.
- Prepare invoices and credit notes in relation to revenue generation.
- Prepare and collate all required supporting documentation required to accompany invoices.
- Undertake banking procedures for all cheque and cash payments.
- Prepare and maintain an accurate record management system of all patient records.
- Prepare and maintain reconciliation records.

Patient Service

- Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
- Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
- Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.




- Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
- Manages the ordering of all stock and consumables for the operation of the clinic.
- Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
- Maintains Clinical Manager database.
- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
- Coordinates collection of blood samples by pathology lab, help spin blood before collection.
- Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
- Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
- Engages in internal and external in-service activities to enhance / maintain skills and knowledge.

Take the first step toward a career that truly matters. At Fresenius Medical Care, every team member plays a vital role in improving the lives of patients with chronic kidney disease. We value your unique skills, your dedication to care, and your commitment to making a difference every single day.

Requirements

- 2 years’ experience in a similar role
- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
- Knowledge of Work Health and Safety as it relates to the role within the facility

📌 Office Patient Assistant (Australia)
🏢 80067557877 AUS Fresenius Medical Care Australia
📍 Australia