This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the Team

The Agency's External Review team manages matters before the Administrative Review Tribunal (ART), with a focus on resolving disputes in a fair, consistent, and timely manner. The team works closely with participants, representatives, legal practitioners, and internal stakeholders to support effective outcomes while balancing legislative obligations and operational priorities. Operating in a rapid-paced environment, the team manages complex and sensitive matters and plays an important role in improving the experience of individuals engaging with the review process.

About the Role

The Agency is seeking an experienced Internal Review Officer to undertake reviews of decisions relating to participant access, eligibility, and funded supports. This role is suited to professionals who enjoy analysing complex information, interpreting legislation and policy, and making evidence-based recommendations. You will manage a caseload of review matters while ensuring decisions are completed accurately, within required timeframes, and in line with legislative and operational requirements. The successful candidate will demonstrate strong analytical skills, attention to detail, sound judgement, and a commitment to delivering participant-focused outcomes.

Key Responsibilities

- Undertake internal reviews by gathering, assessing,



and analysing information and evidence.
- Apply relevant legislation, policy, operational guidelines, and procedures to support fair and consistent recommendations.
- Prepare clear, objective, and well-reasoned review findings and recommendations.
- Communicate review outcomes, review rights, and appeal pathways in a professional and timely manner.
- Engage with participants, representatives, and stakeholders to obtain information and support informed decision-making.
- Manage a caseload of review matters while meeting legislative and operational timeframes.
- Maintain accurate records and documentation to support compliant and defensible review processes.
- Apply person-centred, trauma-informed, and culturally responsive approaches when dealing with sensitive matters.
- Contribute to quality assurance activities, continuous improvement initiatives, and service delivery enhancements.
- Maintain knowledge of relevant legislation, policy, and operational frameworks.

About the company:

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion,



wellbeing, and equity.

About the Team

The Agency's External Review team manages matters before the Administrative Review Tribunal (ART), with a focus on resolving disputes in a fair, consistent, and timely manner. The team works closely with participants, representatives, legal practitioners, and internal stakeholders to support effective outcomes while balancing legislative obligations and operational priorities. Operating in a fast-paced environment, the team manages complex and sensitive matters and plays an important role in improving the experience of individuals engaging with the review process.

About the Role

The Agency is seeking an experienced Internal Review Officer to undertake reviews of decisions relating to participant access, eligibility, and funded supports. This role is suited to professionals who enjoy analysing complex information, interpreting legislation and policy, and making evidence-based recommendations. You will manage a caseload of review matters while ensuring decisions are completed accurately, within required timeframes, and in line with legislative and operational requirements. The successful candidate will demonstrate strong analytical skills, attention to detail, sound judgement, and a commitment to delivering participant-focused outcomes.

Key Responsibilities

- Undertake internal reviews by gathering, assessing, and analysing information and evidence.
- Apply relevant legislation, policy, operational guidelines, and procedures to support fair and consistent recommendations.
- Prepare clear, objective, and well-reasoned review findings and recommendations.

📌 Internal Review Officer (Australia)
🏢 Chandler Macleod Group
📍 Australia