Austrack Campers and Caravan Group is a rapidly growing company specialising in the design, manufacture and retail of off-road campers, on-road caravans, mowers, boats, ATVs, UTVs and quad bikes.

We’re looking for a customer-focused Warranty Technician to join our team. You’ll support customers and our service department with warranty enquiries, bookings and administration, helping ensure each customer receives a positive experience.

Warranty Technician

Austrack Campers and Caravan Group is a rapidly growing company specialising in the design, manufacture and retail of off-road campers, on-road caravans, mowers, boats, ATVs, UTVs and quad bikes.

We’re looking for a customer-focused Warranty Technician to join our team. You’ll support customers and our service department with warranty enquiries, bookings and administration, helping ensure each customer receives a positive experience.

About the role

Your responsibilities will include:

- Answering incoming calls and helping customers troubleshoot issues

- Assisting with warranty claims and related administration

- Managing email enquiries and service bookings

- Supporting our national showrooms with service and warranty questions





- Liaising with third-party repairers about warranty work

- Assisting the service department with warranty, parts and service matters

- Following up with customers after service to check their experience

About you

You’ll be organised, resilient and comfortable managing competing priorities in a fast-paced environment. You’ll bring solid communication and problem-solving skills, along with the ability to handle challenging conversations calmly and de-escalate concerns.

You’ll also have:

- Previous Technical and Warranty experience

- Excellent verbal and written communication skills

- Strong attention to detail and organisational skills

- The ability to think on your feet and work efficiently under pressure

- Confidence using CRM systems; experience with Zoho Desk is an advantage

- Experience in the caravan, small engine, 12-volt or electrical industries is an advantage

If you’re passionate about customer service and keen to join a growing company, we’d love to hear from you.

Position details

- On-site role

- 38 hours per week, Monday to Friday

- 8:00 am to 4:00 pm

- No weekend work

📌 Warranty Technician (Australia)
🏢 Austrack Campers
📍 Australia