Senior Case Management Officer

NSW Civil and Administrative Tribunal

- Principal location – Sydney CBD - Flexible working arrangements may be negotiated.
- Employment type – Ongoing – Full time (35 hours per week)
- Salary – Clerk Grade 7/8, Base Salary ($116,981 – $129,492), plus employer’s contribution to superannuation and annual leave loading

Your role Are you a strong leader who enjoys developing people and improving the way services are delivered? As Senior Case Management Officer, you will play a key role in ensuring the smooth operation of NCAT's registry services. This is an opportunity to make a real impact by building a capable and motivated team, strengthening service delivery and helping ensure clients and Tribunal Members receive timely, professional and reliable support.

What you’ll do

As part of the Administrative and Equal Prospect Division, Occupational Division and Appeals at NCAT, you will oversee registry operations and provide direction and support to ensure case management services meet operational requirements, legislative obligations and service standards.

You will also

- Lead, support and develop team members to deliver high-quality services to clients, the public and Tribunal Members.
- Manage workloads, case allocations and staff rostering to ensure resources are effectively utilised and service standards are maintained.
- Oversee case management activities, including the listing and preparation of matters, and resolve complex workflow and operational issues.
- Monitor service delivery standards, identify opportunities for improvement and implement strategies to enhance operational efficiency and service quality.
- Provide guidance to staff on relevant legislation, tribunal procedures and operational requirements, including facilitating information and learning sessions.
- Contribute to community education initiatives and stakeholder engagement activities by providing information on tribunal processes and procedures.
- Foster a positive and collaborative team culture that encourages accountability, innovation and continuous improvement.
- Be part of a dynamic, high-volume environment where leadership, teamwork and delivering quality services are valued.

What we’re looking for

- Demonstrated experience leading,



supervising and developing a team in a high-volume environment, including managing performance and fostering a positive and productive workplace culture.
- Proven ability to coordinate workloads, manage competing priorities and oversee complex case management activities while maintaining high standards of service delivery.
- Experience reviewing, developing and implementing operational practices and procedures to improve efficiency, service standards and organisational outcomes.
- Highly developed communication and problem-solving skills, with the ability to interpret legislation and procedures, resolve complex issues and provide clear guidance to staff and stakeholders.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

What We Offer

We offer a variety of benefits, including:

- A challenging and rewarding career

- Flexible, autonomous work environment

- Competitive pay and conditions

- Training and development opportunities to build and maintain capabilities

- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.





Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role (maximum 3 pages: one page for the cover page and one page for each question):

- Describe a time where you explored an opportunity to problem-solve in a new way. What was your new approach? How effective was it? (Max 1 page)

- Describe a business initiative that you implemented where you were responsible for communicating the objectives and assigning responsibilities. What challenges did you encounter and how did you address them? (Max 1 page)

Applications close: Sunday, 22 November 2026 at 11:59pm AEDT. Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Michelle Bechini at [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Lois Jebin at [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

📌 Senior Case Management Officer - Clerk 7/8 - NSW Civil and Administrative Tribunal (Sydney)
🏢 Department Of Communities And Justice
📍 Sydney