Real-Time Contact Center Performance Analyst (Rockhampton)

Real-Time Contact Center Performance Analyst (Rockhampton)

09 Nov
|
Auto & General
|
Rockhampton

09 Nov

Auto & General

Rockhampton

Auto & General is seeking a Real Time Analyst to monitor and optimise intraday contact centre performance. The role focuses on real-time SLA management, agent productivity, and adapting to fluctuating call volumes using WFM tools.

You will adjust schedules and routing, communicate performance insights to leadership, and collaborate with Workforce Planners to ensure forecasts and staffing meet service levels.

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📌 Real-Time Contact Center Performance Analyst (Rockhampton)
🏢 Auto & General
📍 Rockhampton

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Production Machine Operators Food Industry (Milperra)

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|
Milperra
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PASTA VELOCE 1
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Melbourne
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Motor Mechanic at Epping

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VA Recruitment
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Epping
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Mulgrave
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D L Engineering Service Pty Ltd Salary : $76515 to $80000 Full time NEW OPPORTUNITIES FOR THE BELOW POSITIONS: Boilermaker /Pipe fitter Welder Fabricator LOCATION: South Windsor [...]

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