About the role

The Clinical Product Specialist plays a key role in driving the clinical and commercial success of the assigned product portfolio across Australia and Current Zealand. The role provides clinical expertise, customer education, product support and sales enablement to accelerate product adoption, support business growth and strengthen customer relationships. Working closely with sales, marketing, clinical, operations and global product teams, you will support product evaluations, conversions, tenders, strategic customer initiatives and product management activities.

Key responsibilities

- Partner with Territory Managers and Business Development Managers to achieve revenue, market share and strategic growth objectives.

- Provide advanced clinical expertise and product knowledge to customers and internal stakeholders.

- Lead and support product evaluations, clinical trials, customer onboarding and product conversion projects.

- Develop and support territory and account plans for key customers.

- Identify customer needs and collaborate with commercial teams to deliver tailored solutions.

- Support customers in implementing best-practice clinical workflows and product utilisation.

- Present clinical evidence, product data and value propositions to healthcare professionals and procurement stakeholders.

- Support tender submissions and clinical documentation requirements for commercial opportunities.

- Design and deliver customer education programs, workshops, in-services and clinical training sessions.

- Provide ongoing clinical support throughout the customer lifecycle and maintain educational materials, clinical presentations and training resources.

- Ensure clinical activities comply with company policies, regulatory requirements and quality standards.

- Build and maintain relationships with clinicians, nurse educators, department managers, procurement teams,



key decision-makers, Key Opinion Leaders and clinical champions.

- Gather customer feedback, clinical insights, market intelligence and competitor information to identify growth opportunities.

- Support national and regional conferences, workshops, exhibitions and customer events.

- Support portfolio strategies, product launches, lifecycle management, marketing initiatives, forecasting, inventory planning and demand management.

- Contribute to pricing reviews, business case development, commercial opportunity assessments, annual business planning, marketing plans and portfolio reviews.

- Collaborate with regional and global product teams on product positioning, portfolio development and future product enhancements.

- Act as a key link between customers and cross-functional teams while contributing clinical and market insights to business planning and decision-making.

- Travel regularly across Australia and New Zealand and undertake additional duties as reasonably required in support of operational and business objectives.

What we're looking for

- A Bachelor's degree in Nursing, Health Science, Clinical Practice, Biomedical Science or a related healthcare discipline.

- Qualifications in Business, Marketing, Product Management or Healthcare Management will be highly regarded.

- Three to five years of experience in Critical Care, ICU, Renal, Acute Care or a related healthcare environment.

- Strong presentation, training and communication skills.

- Demonstrated ability to build relationships and influence stakeholders.

- Commercial acumen and an understanding of healthcare sales processes and procurement.

- Experience in product management, product marketing or portfolio management.

- Experience supporting tenders and large strategic opportunities.

- Experience engaging with Key Opinion Leaders and professional associations.

- Ability to travel regularly across Australia and New Zealand.

📌 Clinical Product Specialist (Macquarie Park)
🏢 AUS Fresenius Medical Care Australia
📍 Macquarie Park