About the role

The Head of People Operations is responsible for building the capability, performance, and engagement of our workforce across a growing retail network and affiliated businesses.

Working closely with the Executive and Operational Leadership teams, this role leads the development and improvement of training programs, learning frameworks, leadership pathways, and workforce initiatives that drive operational excellence across our sites and field teams.

While maintaining oversight of employee relations, compliance, and people governance, the primary purpose of this role is to strengthen organisational capability, elevate leadership effectiveness, and enhance operational performance through exceptional training, development, and people programs.

Key responsibilities

- Develop and implement comprehensive people strategies and policies that align with the organisation's business objectives and support sustainable growth

- Oversee all recruitment and talent acquisition activities, including onboarding, induction, and integration programs to ensure current team members are effectively integrated into the business

- Lead performance management processes, including goal setting, reviews, and development planning for all staff levels

- Provide strategic advice on employee relations matters, including conflict resolution,



disciplinary procedures, and policy interpretation

- Develop and deliver training and development programmes to enhance employee skills, engagement, and career progression

- Partner with department heads to understand business needs and provide tailored people solutions

What we're looking for

- A minimum of 5+ years' experience in HR management or people operations roles

- Proven experience in strategic HR planning and the ability to align people initiatives with business strategy

- Strong knowledge of Australian employment law, industrial relations, and compliance requirements

- Demonstrated expertise in recruitment, talent management, and employee relations

- Self-motivated with strong organisational and time management skills

- Ability to interact with and influence people at all levels

- Ability to achieve outcomes with minimal supervision

- Ability to adapt to a changing environment

- Experience in working with remote teams.

Apply now

If you are an experienced HR professional ready to make a strategic impact and lead our people operations function, we would love to hear from you. Please submit your CV and a covering letter outlining your relevant experience and why you believe you are the ideal candidate for this role.

📌 Head of People Operations (Brisbane)
🏢 NightOwl Convenience Stores
📍 Brisbane