We’re recruiting a Senior IT Consultant for a managed service provider supporting a range of client environments. You’ll be the go-to person for complex escalations, design and deliver solutions across Microsoft cloud and on-premises environments, and work directly with clients when they need clear advice and someone to take ownership.

What's in it for you...

- A competitive Salary package of $100K - $130K + Super
- A senior hands-on role combining Level 3 escalations, project delivery and client consulting
- Ownership of complex issues, with the autonomy to bring in vendors or specialists when needed
- The opportunity to shape how technicians develop their technical and commercial skills
- Variety across Microsoft 365, Azure, networking, cybersecurity and on-premises infrastructure
- Direct client relationships and the opportunity to improve how services are delivered

You’ll also work with the Service and Delivery Manager to build a development framework that helps technicians grow their technical skills and commercial judgement. That means coaching people through tricky issues, showing them how to scope and estimate work, and helping them spot when a job is drifting beyond what the client agreed to.

What you'll be doing...

- Own complex escalations from Level 2 and keep them moving through to resolution. Bring in specialists or vendors where needed and involve the Director by exception. Help with Level 1 and 2 overflow when required.
- Assess client environments, recommend solutions and lead IT projects from scoping and estimating through to implementation and handover.
- Manage the commercial side of your work. Estimate accurately, record time as you go and flag scope or budget changes early so extra work can be agreed and billed.




- Work with the Service and Delivery Manager to build a practical development framework and coach technicians on troubleshooting, estimating, time recording and managing scope.
- Support and improve client infrastructure, including servers, networks, cloud platforms, cybersecurity controls, backups and disaster recovery.
- Keep clients informed during complex issues, take part in regular account meetings and maintain accurate tickets, site documentation and knowledge base articles.

What you'll bring...

- At least 5 years in an MSP role, including Level 3 or senior technical escalation experience.
- Strong Microsoft 365, Azure and Entra ID experience. This is the highest technical priority and includes tenancy administration, identity and access management, and advanced configuration across Exchange Online, SharePoint, Teams and Intune.
- Solid Windows Server and networking skills across Active Directory, Group Policy, file services, DNS, DHCP, VLANs, VPNs and firewalls.
- A track record of delivering MSP projects on time and within budget, recording time accurately and achieving around 30 billable hours per week. You know how to keep work moving when technical issues or client availability cause delays.
- Experience mentoring technicians in both technical problem-solving and the commercial side of MSP work.
- Clear client communication,



robust documentation habits and the ability to prioritise work across several client environments.

Other technology you'll work with...

- Hyper-V, Azure Virtual Desktop, Microsoft Defender, Purview, Teams Phone and Google Workspace
- PowerShell and automation using Microsoft Graph API and JSON, plus device management platforms such as Intune and JAMF
- Backup and disaster recovery for servers, Microsoft 365 and Azure, along with security frameworks such as the Essential Eight and SMB1001

The practical details...

- You’ll work from the office at least 4 days each week, with occasional client site travel and some work outside standard business hours.
- You must hold full Australian working rights and hold a current Australian driver's licence. Access to a vehicle is preferred.

If you’re ready to take ownership of complex technical work and help build a more capable, commercially aware service team, apply with your CV or get in touch with Dean at Rec4Tech for a confidential chat.

How to get involved…

Ready to take your career to the next level? APPLY NOW! Submit your CV or contact Dean from rec4tech.jobs for a confidential chat at ••••@rec4tech.jobs
At Rec4Tech, we know that diversity isn't just important, it's what makes workplaces awesome!

We don't care about labels like race, religion, gender identity, sexual orientation, age, or whether you prefer pineapple on pizza (no judgment here). What matters is your talent and passion. Need a tweak or two to make the application process work for you? No worries, let us know and we'll sort it out. Let's do this together!

Rec4Tech is managing this search exclusively. Please direct all queries to Deano.

📌 Senior IT Consultant (MSP) (Melbourne)
🏢 Rec4Tech
📍 Melbourne