ICT Customer Support Officer

JL Choice Mart (JL Supermarket Pty Ltd)

About Us

JL Choice Mart is a large Asian supermarket located in Adelaide CBD, offering a diverse range of groceries, fresh produce, specialty Asian products and ready-to-eat food.

Our supermarket operates across multiple departments, including checkout, inventory, purchasing, fresh food, finance and customer service. Our daily operations are supported by a range of integrated retail technology systems, including point-of-sale (POS), inventory management, membership and loyalty platforms, electronic shelf labels, business networks and security systems.

We are seeking a skilled and reliable ICT Customer Support Officer to provide ongoing technical support, maintain our retail ICT infrastructure and ensure the efficient operation of our business systems.

Key Responsibilities

- Install, configure, maintain and troubleshoot POS systems, EFTPOS terminals, barcode scanners, receipt printers and other retail technology equipment.

- Support and maintain inventory management, membership and loyalty systems, including troubleshooting software issues, system configurations and data-related errors.

- Diagnose and resolve hardware, software and connectivity problems affecting daily retail operations.

- Configure, monitor and troubleshoot internal networks, Wi-Fi connections, network switches, firewalls and related infrastructure.

- Maintain and support electronic shelf label systems, label printers, connected weighing scales and handheld inventory devices.

- Provide technical support for CCTV,



digital signage and other network-connected business equipment.

- Install, update and configure business applications and software to meet operational requirements.

- Assist with maintaining accurate system configurations, troubleshooting data integration issues and improving the reliability of retail business applications.

- Liaise with external software vendors, payment service providers and ICT contractors to resolve complex technical issues and coordinate equipment installation or repairs.

- Provide technical guidance, user support and training to employees across different departments on the effective use of business systems and ICT equipment, including assisting staff from diverse linguistic backgrounds.

- Maintain records of technical issues, troubleshooting activities, system updates and equipment maintenance.

Basic understanding of Asian Grocer industry

Skills and Experience

To be successful in this role, you will ideally have:

- A relevant qualification in Information Technology, Computer Science, Information Systems or a related discipline, or equivalent relevant experience.

- At least 1 year of relevant experience in ICT technical support, help desk support, systems support or a similar technical role.

- Practical knowledge of installing,



configuring and troubleshooting computer hardware, software and peripheral devices.

- An understanding of networking fundamentals, including LAN, Wi-Fi, routers, switches and basic network security.

- Experience supporting POS systems, inventory management software or other business applications, preferably within a retail or commercial environment.

- Strong analytical, troubleshooting and problem-solving skills.

- Positive communication skills and the ability to explain technical issues clearly to non-technical employees.

- The ability to prioritise support requests and work independently in a busy and fast paced operational environment.

- Good organisational skills and attention to detail.

- Great team working spirit.

- Flexibility to work weekends, public holidays and occasional overtime is required. Rosters and days off may be adjusted to meet business needs. Overtime pay or time off in lieu will be provided in accordance with applicable workplace requirements.

Preferred Skills

The following skills and experience would be advantageous but are not essential.

- Experience supporting retail technology platforms, electronic shelf labels, CCTV systems or digital signage.

- Familiarity with integrated POS, inventory management and membership systems.

- Mandarin Chinese communication skills would be highly regarded, as the role involves providing technical support, system guidance and training to staff across departments where Mandarin is commonly used in day-to-day operations.

📌 ICT Customer Support Officer (Adelaide)
🏢 JL Choice Mart
📍 Adelaide