Customer Service & Administration Officer

Family Owned & Operated Business

Join Our Team!

We are a long-standing, family-owned and operated business looking for a friendly, confident and energetic Customer Service & Administration Officer to join our administration team.

This is a varied and hands-on role where you will be one of the first points of contact for our business, providing friendly and professional service to both our trade and retail customers.

You will play an important role in the day-to-day running of the office, supporting our administration processes and working closely with the wider team to ensure things run smoothly.

Key Responsibilities

- Reception & Phone Duties – Answer incoming calls, greet customers and direct enquiries where required.

- Customer Service – Provide friendly, helpful and professional service to both trade and retail customers.

- Stock Ordering – Check stock availability, process orders and maintain accurate stock records.

- Trade & Retail Sales – Assist customers with sales enquiries, process sales and prepare invoices.

- General Administration – Data entry, filing,



maintaining accurate records and updating customer information.

- Team Support – Provide general administrative assistance to the wider team as required.

About You

We are looking for someone who is:

- Friendly, approachable and confident, with a professional phone manner.

- Outgoing and enjoys interacting with customers.

- Well organised, with excellent time management skills.

- A positive and energetic team player.

- Able to multitask, prioritise tasks and work in a fast-paced environment.

- Detail-oriented, with a high level of accuracy.

- Proactive and willing to learn and develop recent skills.

- Reliable, adaptable and happy to lend a hand wherever needed.

Previous customer service and/or administration experience will be highly regarded.

Employer Questions

- Do you have experience in a customer service role?

- Do you have previous administration or reception experience?

- Do you have the right to work in Australia?

📌 Customer Service & Administration Officer (Osborne Park)
🏢 BJ's Timber Flooring
📍 Osborne Park