About the role

Working alongside our full-time receptionist you will help keep the front of the practice running smoothly and make sure every patient enquiry is handled promptly and professionally. You will be one of the first points of contact for our patients and how you handle that encounter shapes their whole experience with us.

Key responsibilities

- Preparing consulting clinic including patient files and appropriate paperwork

- Answering phone calls, screening and directing them appropriately

- Booking and managing consultation appointments and surgery bookings

- Responding promptly to online enquiries

- Process Medicare, Private Health Fund and gap billing requirements

- Preparing and issuing pre- and post-surgery invoice and quotes and following up outstanding accounts

- Use Xestro practice management software and online systems

- Complete general administrative duties including scanning, correspondence, filing and keeping patient records accurate

- Prioritise tasks effectively while maintaining a high level of accuracy

- Work collaboratively within a small team and independently when required

- Maintain discretion, professionalism and confidentiality in all interactions

What we're looking for





- Previous experience in medical or specialist reception or administration is preferred

- Knowledge of Xestro practice management software is highly regarded

- Familiarity with Medicare, Private Health Fund and gap billing is highly regarded

- Excellent computer skills, including Microsoft Office, email and online systems

- Solid time management and the ability to prioritise in a busy environment

- High attention to detail

- Confidence working both collaboratively and independently

- Discretion and professionalism in line with privacy obligations

- Remuneration will reflect your skills, qualifications and relevant experience

- Hours - 32 hours per week Tuesday to Friday, no weekend work

How to apply

Please send your resume and a short cover letter explaining why you would suit this role to ••••@brisbaneplasticsurgeon.com.au

Applications without a cover letter will not be considered. Shortlisted applicants will be contacted for an interview.

Applicants must have full working rights in Australia. A National Police Check may be required. Applicants must be able to meet the practice’s staff immunisation requirements, with evidence provided at the offer stage (essential).

📌 Medical Receptionist (Newstead)
🏢 Dr Andrew Broadhurst
📍 Newstead