About the role

The Hardware Store is seeking a dedicated Customer Service - Hardware Store & Timber Sales professional to join our team in Leichhardt, NSW. This is a full-time position that plays a vital role in delivering exceptional customer experiences and driving sales within our hardware and timber retail environment. You will be the face of our business, providing expert product knowledge, assisting customers with their purchasing decisions, and ensuring every interaction reflects our commitment to quality service and customer satisfaction.

Key responsibilities

- Greet customers warmly and assist them in locating products, providing expert advice on hardware and timber selections

- Process sales transactions accurately using point-of-sale systems, handling cash and card payments professionally

- Maintain knowledge of current stock levels and product specifications across the hardware and timber ranges

- Provide recommendations based on customer needs, offering solutions that match their project requirements

- Assist with product displays and store merchandising to ensure an organised and attractive trade environment

- Handle customer enquiries and resolve issues professionally, escalating complex matters when necessary

- Support inventory management activities, including stock checks and shelf replenishment

- Maintain a clean, safe and compliant store environment in accordance with health and safety standards

- Collaborate with team members to ensure smooth daily operations and positive workplace culture

What we're looking for

Previous experience in Trade sales, customer service or a hardware/building supplies environment is highly desirable

- Robust communication and interpersonal skills with the ability to engage customers confidently





- Basic numeracy skills and comfort using point-of-sale systems and technology

- Physical capability to handle merchandise, including lifting and moving items safely

- A customer-focused mindset with genuine enthusiasm for delivering excellent service

- Reliability and punctuality, with the flexibility to work trade hours

- Willingness to learn about hardware and timber products and develop product knowledge

- Ability to work both independently and as part of a collaborative team

What we offer

Competitive remuneration package reflecting your experience and performance

- A supportive team environment where your contribution is valued and recognised

- Opportunities to develop your retail and product knowledge skills

- Staff discounts on products and services

- A safe and inclusive workplace with a commitment to employee wellbeing

- Potential for career progression within the retail sector

About us

The Hardware Store is a growing respected Hardware & Timber supplier serving the Inner West, Eastern suburbs & Lower North builders with quality hardware and timber products. We are committed to providing customers with expert advice, quality merchandise and outstanding service. Our team values integrity, customer focus and teamwork. We pride ourselves on creating a welcoming environment where both customers and employees feel supported and valued. We are an equal opportunity employer dedicated to fostering a diverse and inclusive workplace.

Apply now

If you are passionate about customer service and ready to make a positive impact in a retail environment, we would love to hear from you. Please submit your CV and a brief cover letter outlining your relevant experience and why you would be an excellent fit for this role.

📌 Customer Service - Hardware Store & Timber Sales (Leichhardt)
🏢 Newbase
📍 Leichhardt