Imagine being the first point of contact for Australians seeking support with their superannuation. Every day, you'll help members navigate important financial decisions, answer questions, and provide peace of mind about their future.

We're growing our team and are looking for customer-focused individuals who are passionate about helping others. Whether you're looking to build a long-term corporate career or take the next step in customer service, this is an opportunity to join a supportive team within the financial services industry.

We don't just hire for this role, we promote from it.

Many of our frontline leaders and specialist support team members started in this position, making it an excellent pathway for career growth and development.

What's in it for you?

- Permanent full-time employment (38 hours per week)
- Part-time opportunities also available (25 or 30 hours per week)
- Monday to Friday rotating roster between 7:00am and 8:00pm
- $29.45 per hour + 12% superannuation + applicable penalties
- Paid training: 4 weeks full-time training followed by 2 weeks of full time nesting support
- Ongoing career development and internal progression opportunities
- Access to Internal course library and LinkedIn Learning
- Employee wellbeing initiatives and recognition programs
- Inclusive, supportive team culture
- 24/7 access to our employee wellbeing app

What You'll Be Doing

As the first point of contact for members, you'll provide professional support across a range of superannuation enquiries through phone, chat, and email channels.

Your responsibilities will include:

- Assisting members with account access, contributions, and personal information updates

- Providing accurate and compliant information while maintaining privacy and security standards
- Navigating multiple systems to effectively resolve enquiries
- Delivering exceptional customer experiences through empathy, professionalism, and problem-solving





This is a fast-paced environment where attention to detail, professionalism, and a customer-first mindset are essential.

What We're Looking For

- Strong communication and interpersonal skills
- A genuine passion for helping customers
- Ability to multitask across multiple systems while managing conversations
- Resilience and adaptability in a fast-paced environment
- Strong attention to detail and commitment to quality outcomes
- Basic computer literacy, including typing, data entry, and switching between multiple applications
- Previous customer service experience is highly regarded, however contact centre experience is not essential
- A positive attitude and willingness to learn

Who This Role Suits

- Customer service professionals looking for long-term career opportunities
- Candidates seeking entry into the corporate or financial services sector
- Retail, hospitality, administration, and service industry professionals looking for a career change
- Individuals seeking stability, structured training, and ongoing development
- Motivated people looking to build a career, not just find their next job

At Concentrix, we're committed to helping our people grow. Many of our leaders started in frontline customer service roles, and through ongoing training, development opportunities, and clear career pathways, have progressed into leadership and specialist positions. If you're looking for more than just a job, this could be the opportunity for you.

Apply now and start building a rewarding career in the financial services industry.

Applicants must be at least 18 years of age, have full working rights in Australia, and be able to successfully complete background and police checks.

Concentrix is committed to creating an inclusive workplace where diversity is valued and celebrated. We encourage applications from people of all backgrounds, cultures, abilities, and particularly First Nations peoples. If you require any adjustments throughout the recruitment process, we're happy to discuss how we can support you.

📌 Member Support Specialist (South Townsville)
🏢 Concentrix Services
📍 South Townsville