Patient Coordinator (Dental Reception / Treatment Coordinator)

Join a long‑established specialist periodontal practice and support the patient journey across two modern clinics in Kent Town and Modbury Heights.

The opportunity

- Permanent role, $37–$43 per hour (depending on experience).

- 4 days per week, with potential to increase to 5 days if desired.

- Work across Kent Town and Modbury Heights in a supportive specialist team.

- Combine patient care, treatment coordination and reception in a varied, self‑directed role.

About Dr Sam Chen Periodontist

For over 20 years, Dr Sam Chen Periodontist has provided specialist periodontal and implant care with a strong focus on patient experience and clinical excellence.
We are a friendly, tight‑knit team that values clear communication, mutual support and long‑term relationships with patients and referring dentists.

Locations:

- Kent Town – 2 days per week

- Modbury Heights – 2 days per week
(With scope to add a 5th day by agreement.)

What you’ll be doing

Patient coordination and communication

- Be the first point of contact for new and existing patients and referrers.

- Explain treatment plans in plain language (stages, timeframes, likely outcomes) within your scope.

- Discuss fees, health fund rebates and payment options, and organise financial consent for major treatment.

- Provide pre‑ and post‑operative instructions as directed by the periodontist and confirm patient understanding.

Scheduling and treatment planning

- Manage the periodontist’s appointment book, including complex multi‑visit treatment plans,



surgery blocks and reviews.

- Process incoming referrals and prepare/send reports to referring dentists.

- Organise radiographs, scans and lab work when required.

- Monitor recalls and supportive periodontal therapy schedules and proactively contact patients.

Reception and admin

- Welcome patients, manage check‑in/check‑out and maintain a calm, professional front desk.

- Handle phone, email and SMS enquiries and document interactions in the practice software.

- Process payments, HICAPS/health fund claims and relevant Medicare paperwork (if applicable).

- Maintain accurate patient details, medical histories, referral information and consent records.

Clinical support (non‑clinical scope)

- Prepare rooms and coordinate basic stock/instrument logistics as directed.

- Ensure records, radiographs and consent forms are ready for complex consults.

- Gather non‑clinical information (e.g. work hours, transport, support needs) to support realistic scheduling.

Relationship management

- Build rapport and trust, especially with anxious patients or those facing extensive treatment.

- Follow up pending treatment plans and incomplete cases in a professional, ethical way.





- Liaise with referring dentists to keep them updated on diagnosis, treatment progress and maintenance.

What you’ll bring

Essential

- 3+ years’ experience in dental reception (private or specialist practice).

- Strong verbal and written communication skills, with a warm and professional manner.

- Confidence managing a busy appointment book and balancing competing priorities.

- Solid computer skills and ability to learn new systems quickly.

Highly regarded

- Experience with dental practice software such as Dental4Web, Dental4Windows, Oasis or similar.

Exposure to dental assisting or supporting surgical/implant cases.

- Experience in a dental or medical practice.

Personal qualities

- Patient‑focused, empathetic and calm under pressure.

- High attention to detail and strong follow‑through.

- Collaborative team player who enjoys contributing to a positive work environment.

- Demonstrate motivation and sense of ownership

What we offer

- Competitive pay: $37–$43 per hour (depending on experience).

- Permanent, stable role with consistent days and finishing time.

- Monday to Friday normal working hours, no weekends.

- Supportive training in our systems and specialist periodontal workflows.

- Prospect to further develop your career.

- Exposure to complex periodontal and implant treatment in a respected specialist setting.

How to apply

Please click “Apply” and upload:

- Your resume

Applications will be reviewed as they are received, so early applications are encouraged.

📌 Patient Coordinator (Kent Town)
🏢 Sam Chen Periodontist
📍 Kent Town