Senior Service Delivery Manager - DXC Practice for SAP - Canberra OR Melbourne - NV1 CLEARED

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com The Opportunity

We are seeking an experienced Senior Service Delivery Manager who can deliver exceptional service to our clients while driving innovative business solutions that strengthen our presence in the region.

This is a high-profile prospect for an individual looking to grow their career in account delivery across Applications Managed Services. The successful candidate will operate as an Application Delivery Lead across the SAP and non-SAP application environment, working closely with the Account Run Lead and the broader Industry Delivery Team. This is an exciting and strategic ongoing customer engagement for DXC.

The role offers the opportunity to shape our engagement as we leverage our Global Intelligent Applications Operations (iAOps) capability and introduce automation, efficiencies and continuous service improvement across this multi-year agreement.

A current NV1 security clearance is essential for this position.

Key Responsibilities

As the Senior Service Delivery Manager, your responsibilities will include:





- Acting as the primary point of contact for all service delivery-related activities.
- Providing solution leadership and taking responsibility for delivery execution across the account.
- Supporting the DXC account team with service delivery definition and ongoing operational reporting.
- Coordinating day-to-day team activities to ensure service delivery meets agreed Service Level Agreements (SLAs) across the in-scope SAP and non-SAP applications.
- Managing service delivery to maintain profitability, adhere to industry best practices and generate client satisfaction and business benefits.
- Taking delivery and/or solution responsibility for additionally allocated changes.
- Contributing to presales presentations, solution development and estimation for organic growth opportunities across the team.
- Driving continuous service improvement, operational efficiency and effective service management practices.

The Skills and Experience You Will Bring To be successful in this position, you will possess the following attributes:

- Demonstrated experience in Service Delivery Management or as a Delivery Lead, ideally within an enterprise applications environment.
- Strong Defence industry experience, with previous Australian Defence experience highly desirable. Experience as an ex-serving member of the Australian Defence Force (ADF) would be advantageous.





- Extensive Service Management experience, with a strong understanding and practical application of ITIL frameworks and service management methodologies.
- Relevant ITIL qualifications and certifications, with the ability to apply ITIL principles to complex enterprise service delivery environments.
- Experience leading and managing service delivery teams within complex enterprise environments.
- Service Delivery and/or Project Management knowledge gained through formal training and practical experience.
- Demonstrated ability to lead, motivate and develop high-performing teams.
- Proven ability to manage competing priorities and deliver against multiple accountabilities.
- A commitment to knowledge development, collaboration and continuous improvement.
- Demonstrated presales capability, including client engagement, presentations, solution development and accurate scoping of work.
- Highly developed written and verbal communication skills, with the ability to engage effectively with stakeholders at all levels.
- Experience applying quality management approaches, methodologies and techniques.
- Understanding of delivery assurance policies, procedures and principles to ensure operational compliance.
- Excellent interpersonal, stakeholder management and relationship-building skills.

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.

We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

📌 Senior Service Delivery ManagerCleared (Canberra)
🏢 Dxc Technology
📍 Canberra