At Tech Mahindra, we create connected experiences by bringing together technology, innovation, and people. As part of the Mahindra Group, we help global businesses reimagine and transform their operations through digital solutions and customer-centric technology.
With 150,000+ professionals serving 1,000+ global customers across 90 countries, we are committed to driving meaningful digital change and enabling enterprises, associates, and communities to Rise.
The successful candidate will be required to act as a subject matter expert in the Integration & Maintenance Engineering team which is responsible for the testing and integration of current releases of software, hardware and service. The primary platform the applicant is expected to work on will be Messaging, including Short Message Service, Multimedia Message Service and SMS Firewall, with a view to deploying SPF (Spam Prevention Framework) for messaging platforms.
The successful candidate would be expected to provide technical leadership and guidance to more junior team members and also be the overall test lead managing a group of engineers for major programs.
The position holder is also responsible for providing Tier 3 Technical Support for the above platforms and services as well as participating in action register meetings and assist in managing vendors (Mavenir and others) specifically with faults and integration deliverables.
The position requires the ability to operate under limited supervision, exercising independent judgement. It is expected that this person would seek guidance and support from management only as required.
Qualification including
- A technical qualification (degree) in Telecommunications Engineering (or related Engineering discipline) or equivalent
Required experience, understanding or credentials in:
- A minimum of 10 years’ experience in telecommunications. Both depth and breadth of technical experience is required. Experience in SMS/MMS Messaging including SMSFW
- 2+ years’ experience in a telecommunications operations group responsible for Tier 2 fault diagnoses, troubleshooting and restoration of network elements.
- Good understanding of operations roles, procedures and day to day activities.
- Understands and can diagnose customer complaints
- Major fault management across multiple platforms
- Clearly communicate and present ideas and information to GM level
- Experience in liaising with middle and senior management
Desired experience, understanding or credentials in:
- Testing/Proof of Concept background with an understanding of testing methodology and identifying platform limits.
- Experience in internetworking design and implementation of what works rather than what is bought/sold
- Experience in a large scale network environment
- Will be responsible to deliver the below activities.
- Deliver Lab Test Setup and any Automation
- Completion of Lab Build and Integration
- Customer Acceptance of Lab Testing
- Completion of Production Build and Integration
- Customer Acceptance of Production Testing and Operational Handover
- Completion of SPF messaging component
Tech Mahindra is an Equal Opportunity Employer committed to diversity, inclusion, and merit-based hiring. Reasonable accommodations are available throughout the recruitment process.