The Opportunity

Jacob Hino Wodonga and Regional AG Wodonga are seeking an enthusiastic, organised and customer-focused Service Advisor to join our growing team. We're looking for someone with experience in the automotive, truck or heavy vehicle industry who understands workshop operations and enjoys working with customers. Previous Service Advisor experience is an advantage, but we also welcome applicants with relevant industry knowledge who are ready to take the next step in their career.

As the key link between our customers and workshop, you'll play a vital role in delivering exceptional service while helping keep trucks, agricultural equipment and businesses moving across North East Victoria.

What you'll be doing

- Greeting customers and managing service bookings
- Preparing estimates, repair orders and service documentation
- Keeping customers informed throughout the servicing and repair process
- Liaising with workshop technicians and the parts department to coordinate repairs and servicing
- Communicating repair progress, timeframes and costs to customers
- Managing customer enquiries and resolving service-related concerns
- Supporting the efficient day-to-day operation of the service department
- Delivering an outstanding customer experience from start to finish

What we're looking for

- Previous experience in the automotive, truck, heavy vehicle or commercial vehicle industry is essential
- A sound understanding of vehicle servicing, repairs and workshop operations
- Outstanding customer service and communication skills
- Strong organisational skills and attention to detail
- Ability to multitask and prioritise in a busy service environment
- Good computer skills and confidence learning new systems




- A positive attitude, robust work ethic and willingness to learn
- Previous experience as a Service Advisor, Parts Interpreter or Workshop Administrator will be highly regarded

While previous Service Advisor experience is desirable, we welcome applications from candidates with relevant automotive or heavy vehicle industry experience who are looking to develop their career in service advising.

Why join the Jacob Group?

The Jacob Group of Companies is a proudly family-owned business with a history spanning more than 95 years. Built on great people, lasting relationships, trusted brands and exceptional customer service, our diverse operations span the automotive, agricultural, car rental and hospitality industries across regional Victoria. At Jacob Hino Wodonga and Regional AG Wodonga, we're committed to delivering outstanding service and supporting the industries that keep our communities moving. We pride ourselves on providing a professional, supportive environment where our people can grow, succeed and make a genuine difference to our customers every day.

What we offer

- Competitive salary
- Employee benefits and discounts
- Ongoing manufacturer training
- Career progression opportunities
- Supportive and experienced team
- Stable, long-term employment with a respected family business
- Modern workshop and facilities

Apply Now

If you have experience in the automotive or heavy vehicle industry, enjoy working with customers and thrive in a busy service environment, we'd love to hear from you. Join a respected family-owned business and become part of a team that takes pride in keeping our customers moving.

Please note that only shortlisted applicants will be contacted.

📌 Service Advisor (Wodonga)
🏢 Jacob Group of Companies
📍 Wodonga