Position Overview The Service Delivery Coordinator is a customer-focused, client-facing role responsible for technical ownership, coordinated delivery, and governance of customer services within the data centre environment.

The role ensures that customer onboarding, fitouts, interconnections, lifecycle changes, and operational services are delivered seamlessly and aligned with contractual commitments, technical standards, and operational requirements.

While maintaining robust technical ownership, the primary focus of the role is customer service delivery — acting as the central coordination point between customers and internal teams to ensure positive customer experience, clear communication, and consistent service outcomes.

This position bridges Sales, Operations, Facilities, Security, Finance,



and external service providers to ensure customer solutions are delivered safely, efficiently, and in accordance with agreed timelines and service levels.

Key Responsibilities

Key Responsibilities

- Customer Technical Delivery

(a) Design and validate customer floor plans, cage layouts, rack elevations, and equipment placement aligned with technical standards.

(b) Lead delivery coordination for customer fitouts, including cages, racks, structured cabling, and bespoke infrastructure solutions.

(c) Act as technical subject matter expert supporting presales feasibility and solution validation.

(d) Ensure deployments align with power, cooling, airflow, security, and operational constraints.

📌 Service Delivery Coordinator (Sydney)
🏢 HMC Capital
📍 Sydney