Service Desk Analyst

We're seeking a motivated Service Desk Analyst to join a collaborative technology team. Working across a large user environment, you'll provide Level 1/1.5 support, resolve technical issues, manage service requests and assist with device deployments and user administration.

Key Responsibilities

- Provide first-line support across desktops, laptops, mobile devices and Microsoft 365.
- Troubleshoot hardware, software and user access issues.
- Manage incidents and service requests through a ticketing system.
- Support onboarding, offboarding and device deployment activities.
- Maintain accurate documentation and knowledge base articles.
- Escalate complex issues to specialist support teams.

Skills & Experience

- Qualification in IT or related discipline,



or equivalent practical experience.
- Exposure to Service Desk, Helpdesk or IT support environments.
- Knowledge of Windows, Microsoft 365 and end-user devices.
- Experience with Active Directory, Entra ID or Intune is highly regarded.
- Solid communication, customer service and problem-solving skills.

What's on Offer?

- Hands-on experience in a large enterprise environment.
- Exposure to Microsoft cloud and endpoint technologies.
- Supportive team culture with ongoing learning opportunities.
- Excellent pathway into EUC, Infrastructure and Systems Administration careers.

📌 Service Desk Analyst (Broadmeadows)
🏢 Talenza
📍 Broadmeadows