Are you passionate about creating real impact in the lives of people with disabilities and older Australians?

Do you thrive in a fast-paced environment where no two days are the same?

Montessori Care is looking for a driven and empathetic Support Coordinator!

About the Role:

The Support Coordinator plays a vital role in assisting participants to understand, implement, and maximise the advantages of their NDIS plans. The role focuses on building capacity, connecting participants to supports and services, and ensuring each participant’s goals and aspirations are achieved.

The Support Coordinator is expected to promote client choice, independence, dignity, and fulfilment while maintaining strong professional relationships with participants, their families, and other stakeholders. If you'd like to be a force for change, apply now!

Responsibilities

Plan Implementation & Coordination

- Assist participants to understand their NDIS plans and funding categories.
- Develop, document, and implement support coordination plans tailored to participants’ needs and goals.
- Connect participants with suitable service providers, mainstream supports, and community opportunities.

Capacity Building & Advocacy

- Build participants’ capacity to self-manage and make informed decisions.
- Provide guidance on navigating NDIS systems, reviews, and reporting requirements.
- Advocate for participants’ rights and preferences,



ensuring their voices are central to decision-making.

Collaboration & Stakeholder Management

- Develop and maintain strong working relationships with participants, families, providers, and relevant community organisations.
- Coordinate with health professionals, allied health, and other supports to ensure holistic care.
- Support conflict resolution between participants and providers if issues arise.

Compliance & Reporting

- Ensure compliance with NDIS Practice Standards, Montessori Care policies, and other regulatory requirements.
- Monitor service delivery and provide feedback to ensure quality outcomes.
- Maintain accurate records, progress reports, risk assessments, and outcome tracking for each participant.

Continuous Improvement

- Identify innovative ways to improve service delivery and participant experience.
- Seek out best practice support strategies and share learnings with the wider team.

About You:

- Experience in Disability, Aged Experience in disability, aged care or community services
- Strong interpersonal skills with a heart for advocacy and support
- Proven leadership ability in managing small teams
- Tech-savvy: confident using CRMs, case notes, and digital systems
- Full Australian Driver’s License + own car
- Valid First Aid + NDIS compliance (or willingness to obtain)
- A problem-solving mindset
- Efficient and Effective communication skills

📌 Support Coordinator (Summer Hill)
🏢 Montessori Care
📍 Summer Hill