Position Overview

At CareLinc , we provide high-quality, person-centred support designed to empower individuals across our Aged Care and NDIS services. Operating under a virtual-first operational model with robust coordination systems, we connect dedicated support workers with participants in their homes and local communities.

The Support Worker is the frontline heart of CareLinc. You will work directly with aged care clients and NDIS participants to deliver daily personal care, domestic assistance, community access, and skill-building support. This role requires empathy, reliability, strict adherence to safety protocols, and a commitment to protecting the rights, dignity, and independence of every individual.

Key Responsibilities

- Direct Care & Daily Living Support
- Provide respectful, person-centred assistance with activities of daily living (ADLs), including personal hygiene, showering, dressing, grooming, and mobility support.
- Assist with home management tasks such as light housework, laundry, meal planning, and meal preparation according to participant care plans.
- Support participants with medication prompt assistance or administration (where qualified and authorised).
- Social Inclusion & Community Access
- Transport and accompany participants to medical appointments, community events, educational programs, shopping, and social activities.
- Facilitate capacity-building activities that promote participant independence, choice, and control.
- Deliver culturally safe care, respecting individual backgrounds, communication preferences, and language needs (including supporting CareLinc's diverse participant cohort).
- Service Compliance, Documentation & Geo-Location Auditing
- Record accurate,



detailed shift notes and progress logs immediately following shift completion via CareLinc’s operational software (ShiftCare).
- Clock in and out of shifts accurately using ShiftCare’s geo-location auditing tool to validate roster attendance.
- Promptly report any incidents, near misses, health changes, or safeguarding concerns to the Care Coordinator in accordance with mandatory reporting obligations.
- Workplace Health & Safety (WHS) & Professional Standards
- Adhere to participant care plans, individual risk assessments, manual handling guidelines, and infection control standards.
- Maintain active, up-to-date compliance credentials, including mandatory photo identification and screening clearances.
- Maintain professional boundaries, privacy, and strict confidentiality in line with NDIS and Aged Care Quality Standards.

Qualifications, Credentials & Requirements Required Credentials & Clearances

- NDIS Worker Screening Check (or active clearance ready for verification).
- Current Australian National Police Check (issued within the last 12 months).
- Current Working with Children Check (WWCC) (if supporting younger participants).
- First Aid & CPR Certificate (HLTAID011 / HLTAID009 or equivalent, maintained up to date).
- Valid Driver’s License (Unrestricted Australian License preferred) with access to a reliable, roadworthy, and insured vehicle.
- CareLinc Credential Compliance:



Willingness to transparent mandatory photo identification validation and credential audits prior to roster placement.

Education & Experience
- Qualifications: Certificate III in Individual Support (Aged Care / Disability), Certificate IV in Disability, or equivalent health/community qualification is highly desirable (or relevant hands-on industry experience).
- Language Skills: Proficiency in English required; fluency in additional languages (such as Arabic) is highly regarded to support specialized client demographics.

Key Competencies & Attributes
- Person-Centred Focus: A genuine passion for empowering older adults and people with disabilities to live independently.
- Reliability & Punctuality: Dependable adherence to scheduled shift times and service agreements.
- Digital Literacy: Ability to confidently navigate smartphone applications (e.g., ShiftCare) for shift management and note-taking.
- Strong Communication: Effective verbal and written communication skills for reporting and participant interaction.
- Resilience & Professionalism: Calm under pressure, adaptable to changing participant needs, and committed to high ethical standards.

What CareLinc Offers
- Competitive Award Rates: SCHADS Award rates with applicable weekend, evening, public holiday penalty rates, and vehicle allowances.
- Flexible Rostering: Flexible shift patterns structured around your availability and geographic region.
- Supportive Environment: Remote coordination support from dedicated Care Coordinators and operational leadership.
- Professional Growth: Opportunities for ongoing training, credential maintenance support, and career advancement within a scaling care organisation.

📌 Support Worker — Aged Care & NDIS (Sydney)
🏢 CareLinc
📍 Sydney