Team Leader, Housing

Housing Trust

Coniston, NSW

Full-time, permanent

$114,000 - $119,800 Super

Lead a team that makes a meaningful difference in housing

Join Housing Trust in a leadership role where your tenancy knowledge, people leadership and sound judgement will help guide a team to deliver stable housing outcomes and responsive, customer-centred services across the Illawarra.

Housing Trust delivers social, affordable and market housing for individuals and families with diverse and often complex needs. As Team Leader, Housing, you will support and coach team members, strengthen service delivery, and help ensure tenancy management is consistent, compliant and focused on positive customer outcomes.

About the Opportunity

We are seeking a motivated and capable individual to step into the role of Team Leader, Housing.

Leading a team of five Customer Service and Support team members, you’ll provide day-to-day guidance, coaching and support to help deliver consistent, high-quality tenancy management services and positive outcomes for our customers.

In this role, you will:

- Lead, coach and support team members to build capability, accountability and confidence.

- Support the delivery and ongoing management of social, affordable and market tenancies across the Community Housing Portfolio.

- Promote a customer-focused approach to tenancy management, including the timely and fair resolution of complaints and appeals.

- Support consistent, compliant service delivery in line with relevant housing legislation, policy and quality frameworks.

- Contribute to continuous improvement by identifying opportunities to strengthen housing policies,



procedures and ways of working.

What You Bring

- Experience leading, coaching or supporting others to build capability and deliver strong outcomes.

- Practical knowledge of social housing, real estate and/or property management environments.

- Understanding of social and affordable housing policy, tenancy legislation and community housing compliance obligations.

- Strong problem-solving and decision-making skills, with the ability to balance competing priorities.

- Clear written and verbal communication skills, including the ability to prepare documentation and communicate with a range of stakeholders.

Enjoy Outstanding Benefits

- 38‑hour work week with above‑award salaries

- Salary packaging options to boost your take-home pay

- Flexible work arrangements, including hybrid work

- Extra leave for wellbeing through our HT Day Out

- Employee Assistance Program for you and your family

- Wellbeing initiatives, staff events, and recognition programs
- An inclusive workplace where diversity is celebrated and valued

How to Apply

1. To apply for the role please tell us about you and your experience by completing the application page below.

2. Attach a cover letter and resume.

3. All correspondence will be via the email you have provided.



Please ensure you have the correct email address and check your inbox (including your "junk" inbox).

4. We will be reviewing applications as they come in, so we encourage applications to be submitted as soon as possible.

For further information about this position, please contact People and Culture on 02 4254 1***.

Housing Trust is committed to a diverse workforce.

We value diversity and we are confident that our inclusive culture enhances our ability to serve our customers and community. We welcome applications from all genders and identities, Aboriginal and Torres Strait Islander people, peoples of all ages, people with disability, people from culturally and linguistically diverse backgrounds and from lesbian, gay, bisexual, transgender, gender diverse, queer, intersex and asexual (LGBTQIA ) people.

If you identify as any of the above, we would welcome the prospect to contact you and discuss how we can support you through the recruitment process, if required. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work. Please call the People and Culture Team on 4254 1166.

All candidates that reach the pre-employment stage will be required to undergo pre-employment checks including reference checks, pre-employment testing, satisfactory National Criminal History Check, and Working with Children Check.

Our values of Respect, Integrity, Support, and Empowerment underpin our decisions and behaviours To work with us you will need to be committed to our values

📌 Team Leader, Housing (Coniston)
🏢 The Housing Trust
📍 Coniston