Canadian Solar Inc. (NASDAQ: CSIQ) is a vertically integrated manufacturer of solar cells, modules and custom-designed solar power applications. Canadian Solar’s world-class team of professionals works closely with our customers to provide them with solutions for all of their solar needs. Founded in 2001, Canadian Solar is one of the world’s fastest-growing companies in the solar industry and has been listed on the NASDAQ since November 2006.

Role Purpose:

Provide local technical and product support across Australia and New Zealand for PV modules and Commercial & Industrial (C&I;) battery energy storage systems (BESS), with scope to extend to inverter products and other BESS offerings if introduced in the future.

Support

Residential, C&I; and Utility solar applications and C&I; energy storage applications. Connect customer and Sales requirements with global Product Management and specialist teams through pre-sales support, post-sales troubleshooting and warranty coordination, product and market feedback, certification support and training.

Key Responsibilities

- Pre-Sales Technical & Application Support

- Provide technical and product support across Residential, C&I; and Utility PV, together with C&I; Battery Energy Storage Systems (BESS), supporting the Sales team and customers throughout the pre-sales process.
- Review customer and project technical requirements and recommend appropriate PV, BESS and integrated solar + storage solutions.
- Support the technical evaluation of C&I; BESS opportunities, including system configuration, application requirements, equipment compatibility and solution suitability, working with global technical teams where detailed engineering or modelling is required.
- Assess product suitability and compatibility with relevant system components, including inverters, mounting systems, trackers and associated BESS equipment, where applicable.
- Support technical enquiries, tenders, customer meetings and product discussions, coordinating with global Product Management and Engineering teams where specialist assessment is required.
- Provide and coordinate relevant technical documentation, product information, test reports and compliance information to support customer opportunities.
- The role may extend to inverter products and additional BESS offerings as these are introduced into the AU/NZ market.

- Post-Sales Technical Support, Troubleshooting & Warranty Coordination

- Act as a key local technical contact following product delivery, supporting installation, product performance and application enquiries across PV and C&I; BESS.
- Conduct initial assessment and troubleshooting of reported product issues and coordinate technical investigations with customers, installers, EPCs and relevant global teams.
- Support the resolution of C&I; BESS technical and commissioning-related enquiries, working with specialist global teams where required.
- Support or coordinate site inspections and technical investigations where required.
- Coordinate warranty-related technical cases, ensuring appropriate information is collected and escalated to global Quality and Warranty teams for assessment.
- Track open technical and warranty matters and maintain clear customer communication through to resolution.
- Identify recurring technical or product issues and provide feedback to Product Management,



Engineering and Quality teams.

- Product Management, Market Support & Compliance

- Act as the local interface between the AU/NZ Sales organisation and global Product Management, providing feedback on customer requirements, market trends and product needs across PV and C&I; BESS.
- Support the evaluation and introduction of new products into Australia and New Zealand, including technical readiness, positioning, certification and launch support.
- Monitor competitor products, specifications and technology developments to support product and sales strategy.
- Support product certification, registration and ongoing compliance requirements for the Australian and New Zealand markets, coordinating with global teams and relevant local industry bodies where required.
- Maintain working knowledge of relevant Australian and New Zealand standards, certification requirements and regulatory developments applicable to PV, BESS, inverters and associated products.
- Support the maintenance of accurate local product documentation, including datasheets, installation manuals, certificates and compliance information.

- Customer Engagement, Training & Collaboration

- Work closely with the AU/NZ Sales team to support customer engagement across Residential, C&I; and Utility segments, with particular technical support for C&I; solar and BESS opportunities.
- Participate in technical and product discussions with developers, EPCs, distributors, installers, consultants and other industry stakeholders.
- Deliver product and technical training to customers, partners and internal Sales teams across PV, C&I; BESS and associated solutions.
- Support the communication of product performance, features, reliability, warranty and value proposition to customers.
- Represent the company at customer meetings, industry events, exhibitions, training sessions and technical workshops as required.
- Collaborate with Sales and global Product Management, Engineering, Quality and Certification teams to address customer requirements and AU/NZ market needs.

Required Qualifications

Education & Experience

- Bachelor’s degree in Electrical Engineering, Renewable Energy Engineering, or a comparable technical discipline. Equivalent relevant solar or renewable energy industry experience may also be considered.
- Minimum 3 years’ relevant experience within the solar PV, renewable energy or energy storage industry, preferably across technical support, applications, product management, product engineering or technical sales.
- Practical experience across Residential, Commercial & Industrial (C&I;) and/or Utility-scale solar applications, with experience across multiple market segments preferred.
- Robust working knowledge of PV module and inverter technologies, including product specifications, system compatibility, installation requirements and application considerations.
- Knowledge or practical experience with C&I; Battery Energy Storage Systems (BESS), including system architecture,



product application and integration with solar PV, is highly desirable.
- Demonstrated experience in pre-sales and post-sales technical support, including product selection, customer technical discussions, troubleshooting and issue resolution.
- Experience supporting product management activities, such as new product introductions, product evaluation, competitor analysis and customer or market feedback.
- Experience working with distributors, installers, EPCs, project developers, engineering consultants and other renewable energy industry stakeholders.
- Familiarity with Australian and New Zealand product standards, certification and regulatory requirements is desirable.

Technical Competencies

- Strong technical understanding of PV modules, inverters and PV system architecture across Residential, C&I; and Utility applications.
- Good understanding of C&I; BESS technologies and system architecture, including key system components, application considerations and integration with PV and inverter systems.
- Ability to assess product and system compatibility, interpret customer technical requirements and identify when specialist engineering support is required.
- Ability to interpret technical specifications, electrical drawings, installation manuals, test reports and product performance data.
- Working knowledge of product testing, diagnostics, troubleshooting and warranty assessment processes.
- Working knowledge of relevant Australian and New Zealand standards, certification, installation and regulatory requirements.
- Ability to understand and interpret energy yield, system performance and engineering analysis provided by internal or external technical specialists.

Commercial & Interpersonal Skills
- Strong customer and service orientation, with the ability to support both pre-sales and post-sales requirements.
- Strong commercial awareness and the ability to translate technical features and product performance into clear customer value.
- Ability to support Sales teams in technical discussions, product selection, tenders and customer presentations.
- Strong analytical, problem-solving and troubleshooting skills.
- Excellent written and verbal communication skills in English, with the ability to communicate technical information to both technical and non-technical audiences.
- Strong organisational and prioritisation skills, with the ability to manage multiple customer enquiries, technical cases and product priorities.
- Self-motivated and proactive, with the ability to work independently while knowing when to engage specialist local or global technical support.
- Able to collaborate effectively across Sales, Product Management, Engineering, Quality and Certification functions.
- Chinese (Mandarin) language capability is advantageous but not required, particularly for collaboration with global and HQ teams.
- Willingness to travel within Australia and New Zealand for customer visits, site inspections, product training and industry events, as required.

Equal Employment Opportunity

Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, veteran status, or other characteristics protected by applicable law.

📌 Technical & Product Support (Manager or Engineer) – AU/NZ (New South Wales)
🏢 Canadian Solar
📍 New South Wales