Agency Department of Corrections Work unit Visit Reception Unit

Job title Visitor Reception Officer Designation Administrative Officer 3 RDO

Job type Part time (25 hours per week) Duration Ongoing

Salary $70,839 - $76,115 Location Darwin

Position number 34692 RTF 360992 Closing 22/11/2026

Contact Teena Dash on 08 8928 7645 or [email protected]

About the agency https://corrections.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=360992

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

Provide skilled, efficient, consistent and reliable customer service, and arrange private and professional visits for prisoners at the

Darwin Correctional Centre, whilst acting as the first point of contact for all visitors to the Centre.

Context statement The facility is open 7days a week and staff are required to work a roster including weekends and Public Holidays.





Key duties and responsibilities

1. Process visitor booking requests in a timely and professional manner and act as first point of contact for all visitors to the Darwin

Correctional Centre.
1. Arrange all visitor bookings for prisoners, including professional, private, official, legal and video conferencing visits, and ensure only

approved persons are granted visits and entry to the facility.
1. Processing first time visitors to the facility in person by sighting appropriate identification for processing in the biometric system and

ensuring visitors read and understand and sign the privacy statement.
1. Accept cash or cash equivalent on behalf of prisoners in accordance with financial directives and entered into Integrated Offender

Management System (IOMS).
1. Assist in maintaining the Integrated Offender Management System (IOMS), where visitor bookings are concerned and updating

identification, then distributing the information to relevant staff.
1. Manage a range of concurrent administrative activities including recording of daily statistics ensuring tasks are completed in a timely

and efficient manner and deadlines are met.

Selection criteria

Essential

1.



Sound organisational skills and high-level administrative experience including a proven ability to concurrently co-ordinate a range of

tasks, whilst providing a high level of customer service.
1. A high level of computing skills with proficiency in a range of relevant computer applications.
2. Proven ability to work as a member of a multi-disciplinary team with knowledge and understanding of the requirements and limitations

of working within a complex secure environment.
1. High level of self-management, including the ability to determine work priorities with minimum supervision, use initiative and display

sound professional objectivity, ethics, confidentiality and discretion.
1. Proven negotiation skills and ability to resolve conflict situations.
2. Demonstrated ability to communicate effectively at all levels and in a culturally appropriate manner with people from a diverse range

of backgrounds, in particular experience working with Aboriginal Australians.

Further information

DoC has a Smoke Free Policy. Staff are not permitted to smoke anywhere on Departmental premises, facilities or in vehicles, nor whilst working off-site. Shortlisted applicants will be required to complete a Departmental pre-employment questionnaire, and the successful applicant/s will be required to undergo a criminal history check confirmed by fingerprints and name check prior to confirmation of employment.

A positive criminal history will not necessarily exclude an applicant from this position. Effective 1st July 2015 all DoC employees may be subject to random drug and alcohol testing.

📌 Visit Reception Officer (Darwin)
🏢 NT Government - Department of Corrections
📍 Darwin