We are seeking an experienced, highly organised and proactive NDIS Office Manager to oversee daily office operations, support service delivery, supervise administrative staff and ensure the organisation operates efficiently and in accordance with NDIS requirements. The successful candidate will play a key leadership role in maintaining operational standards, supporting staff performance, coordinating participant services and driving continuous improvement across the organisation.

Key Responsibilities 1. Office & Operational Management

- Oversee daily office operations and administrative functions.
- Manage office workflows, procedures and operational efficiency.
- Ensure participant records, staff documentation and organisational databases are accurate and maintained.
- Monitor service delivery activities and resolve operational issues promptly.
- Develop and implement systems to improve productivity and accountability.
- Coordinate internal meetings, reporting and communication between departments.

2. NDIS Compliance & Quality Assurance

- Support compliance with the NDIS Practice Standards, NDIS Code of Conduct and applicable legislation.
- Maintain compliance registers, policies, procedures and operational records.
- Coordinate incident reporting, complaints management and corrective actions.
- Monitor staff compliance with mandatory training, worker screening and organisational requirements.
- Assist with NDIS audits, registration renewals and quality improvement activities.
- Escalate compliance concerns and reportable incidents to appropriate management personnel.

3. Staff Management & HR Administration





- Supervise and support administrative staff and operational team members.
- Monitor staff attendance, performance and workplace conduct.
- Assist with recruitment, onboarding, induction and employee documentation.
- Coordinate staff training and career development.
- Ensure staff follow company policies, procedures and management directions.
- Assist management with performance reviews and disciplinary processes.

4. Participant & Service Coordination

- Oversee administrative processes relating to participant onboarding and service agreements.
- Maintain professional communication with participants, families, support coordinators and stakeholders.
- Monitor service delivery documentation, shift notes and participant records.
- Coordinate with SIL Team Leaders, Support Coordinators, Plan Management and support staff.
- Respond to participant enquiries, service concerns and operational escalations.
- Ensure participant confidentiality, dignity, choice and control are maintained.

5. Rostering & Workforce Coordination

- Oversee staff rostering and workforce allocation in collaboration with team leaders.
- Monitor shift coverage, cancellations, absenteeism and staffing requirements.
- Review roster efficiency and staffing utilisation.
- Ensure timesheets and shift records are accurately completed.




- Monitor overtime and staffing costs within approved budgets.

6. Financial & Administrative Oversight

- Monitor invoicing, outstanding accounts and administrative financial processes.
- Coordinate payroll information and timesheet approvals.
- Assist management with operational budgets and expenditure monitoring.
- Identify opportunities to reduce unnecessary operational costs.
- Prepare operational and financial performance reports for management.
- Support accurate NDIS claiming and billing processes in accordance with applicable pricing arrangements.

7. Leadership & Continuous Improvement

- Promote a professional, accountable and participant-focused workplace culture.
- Identify operational risks and recommend practical solutions.
- Implement improvements to administrative systems and service delivery processes.
- Support business growth and organisational development.
- Provide regular operational updates to the Managing Director.

Essential Requirements

- Minimum 3 years' experience in office management, operations management or a similar leadership role.
- Previous experience working within an NDIS service provider organisation.
- Strong understanding of NDIS operations, compliance and service delivery requirements.
- Demonstrated experience supervising staff and managing operational workflows.
- Excellent organisational, problem-solving and time-management skills.
- Strong written and verbal communication skills.
- Experience using Microsoft Office and business management systems.
- Ability to manage competing priorities and work independently.
- High level of professiona

📌 NDIS Office Manager (Wollongong)
🏢 Payworx
📍 Wollongong