Description
Additional Information: This hotel is owned and operated by an independent franchisee, Gatehouse Management Services Pty Ltd. About the role Be part of the Australian debut of Apartments by Marriott Bonvoy. Apartments by Marriott Bonvoy is coming to Australia for the first time – and we're building the team that will bring it to life. This is an exciting opportunity to join the opening team of the first Apartments by Marriott Bonvoy property in Australia, located in Richmond, Melbourne. As one of our foundation team members, you'll have the opportunity to help establish the guest experience, culture and service standards of a Marriott accommodation concept entering the Australian market for the first time. We are currently seeking enthusiastic hospitality professionals to join our team in two exciting opportunities: 1. Full-Time Overnight Host This position is ideal for an experienced, reliable and responsible hospitality professional who thrives in an overnight setting, enjoys working independently and takes pride in ensuring the smooth operation of the property throughout the night. The successful candidate will deliver exceptional guest service while overseeing overnight operations and maintaining the highest standards of guest safety and service. 2. Part-Time Host This role is suited to someone with a genuine passion for hospitality who enjoys creating memorable guest experiences and delivering personalised service. The successful candidate must be comfortable working independently and flexible to work across a rotating roster, including day, evening and overnight shifts, weekends and public holidays, in line with operational requirements. Key responsibilities 1. Welcoming guests and creating a warm,
professional and personalised arrival experience 2. Managing guest check-ins and check-outs 3. Reviewing upcoming arrivals and special requests 4. Assisting with pre-arrival communication and registration 5. Responding to guest enquiries by telephone, email, messaging platforms and in person 6. Assisting with reservation enquiries, amendments and general guest requests 7. Providing local recommendations for dining, transport and experiences 8. Taking ownership of guest concerns and coordinating effective service recovery 9. Liaising with housekeeping to ensure apartments are ready for arriving guests 10. Coordinating maintenance and operational requests About you 1. Strong customer service and interpersonal skills 2. Excellent written and verbal communication 3. A warm, polished and skilled manner 4. The confidence to work independently and take ownership of guest matters 5. Strong attention to detail 6. The ability to prioritise competing operational requirements 7. Confidence using computers and cloud-based systems 8. Flexibility to work across a rotating hospitality roster 9. A genuine desire to create memorable guest experiences 10. Previous experience in hotels, serviced apartments, Front Office, Guest Services, Reception or Reservations highly regarded. About us This is an opportunity to join an exciting apartment-style hospitality operation associated with Apartments by Marriott Bonvoy, one of the world's best-known hospitality loyalty programs. You'll have the opportunity to work in an environment where Hosts are empowered to take genuine ownership of the guest experience rather than simply working behind a traditional reception desk. This company is an equal opportunity employer. frnch1