Job Description

Step into a key leadership role at Sofitel as our Assistant Front Desk Manager, where you will play an integral role in delivering exceptional guest experiences and overseeing the smooth operation of our Front Office.

Key Responsibilities include:

- Support the Front Office Manager in overseeing the daily operations of the Front Office, ensuring seamless arrivals, in-house experiences and departures.
- Lead, coach and motivate the Front Desk team, setting clear expectations and fostering a culture of accountability, engagement and service excellence.
- Assist with recruitment activities, including candidate screening, interviewing, selection and coordination of new team members.
- Oversee the onboarding and integration of recent team members, ensuring they receive appropriate training, operational guidance and ongoing support.
- Manage workforce planning and rostering to ensure appropriate staffing levels, operational coverage and compliance with relevant labour requirements.
- Monitor attendance, leave requests, shift changes and daily staffing requirements, proactively addressing operational gaps.
- Support the Front Office Manager with performance management, succession planning,



team development and identifying opportunities for internal growth.
- Drive operational performance through effective management of loyalty enrolments, upselling initiatives, guest satisfaction scores and departmental KPIs.
- Oversee Front Office administration, including daily reporting, payroll and timekeeping checks, departmental communications and operational documentation.
- Monitor departmental costs, labour expenditure and productivity, identifying opportunities to improve efficiencies without compromising service standards.
- Ensure compliance with hotel policies, brand standards, workplace health and safety requirements and operational procedures.
- Work collaboratively with Housekeeping, Food & Beverage, Engineering and other departments to coordinate daily operations and resolve guest or operational challenges.
- Monitor guest feedback, service recovery cases and operational trends, implementing initiatives to continuously improve the guest experience.
- Maintain strong operational visibility across the Front Office, leading by example and remaining actively involved in the day-to-day operation.

📌 Assistant Front Office Manager (Sydney)
🏢 Sofitel
📍 Sydney