Job Description

We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane.

Key Responsibilities

- Supervise, support, and train Front Office team members to maintain high service standards.
- Ensure all team members understand and comply with company and departmental policies and procedures.
- Communicate updates relating to policies, rates, and property information effectively.
- Conduct departmental meetings and participate in management meetings as required.
- Provide operational support within the Front Office based on business needs, including the ability to work overnight shifts when required.
- Lead by example by delivering exceptional guest service at all times.
- Assist guests with enquiries, requests, and complaints, providing accurate property information.
- Manage guest complaints professionally and coordinate resolutions with management.




- Ensure daily revenue reconciliation, accurate financial reporting and drive revenue through upselling and loyalty engagement.
- Coordinate with other departments including Housekeeping, F&B;, Sales, Reservations and Finance to ensure smooth operations
- Ensure Front Office equipment is maintained and report maintenance issues promptly.
- Foster effective communication and collaboration between departments.
- Ensure compliance with privacy legislation and guest confidentiality requirements, WHS, security and Accor brand standards.
- Participate in career development, property training programs and foster a positive Heartist culture.
- Maintain clear shift handovers to ensure seamless service continuity.

📌 Front Office Duty Manager (Brisbane)
🏢 Ibis Styles
📍 Brisbane