Join IDEXX as a Customer Relations Representative and play a vital role in delivering exceptional customer experiences to veterinary customers across Australia. In this full-time role, reporting to the Customer Service Manager, you will be the first point of contact for customers, supporting them with IDEXX's market-leading diagnostic solutions. Your ability to build strong relationships, solve problems efficiently, and provide outstanding service will help create positive outcomes for customers and the animals they care for.

Why this role matters

You make a meaningful difference every day by helping veterinary customers access the support they need to provide the highest standard of care for animals. Your customer-focused approach, problem-solving skills, and commitment to service excellence contribute directly to customer satisfaction, loyalty, and the ongoing success of IDEXX's mission to support animal health.

In this role:

- You provide exceptional support to customers via phone and email while managing a high volume of enquiries.

- You act as the primary customer interface and assist with the effective resolution of customer enquiries.

- You accurately update and maintain customer information and request records.

- You build customer loyalty through proactive, caring, and educational customer interactions.

- You provide feedback and insights to support continuous improvement initiatives across the business.

- You work within a rotating roster, Monday to Friday between 7:30am and 7:30pm, with occasional Saturday morning shifts.

- You develop a strong understanding of IDEXX products and services through comprehensive training.

What you need to succeed:

- You have a passion for delivering an exceptional customer experience.

- You have outstanding communication skills, particularly over the telephone.

- You demonstrate initiative, self-motivation,



and the ability to work effectively within a team environment.

- You possess strong computer literacy and sound problem-solving skills.

- You can effectively manage multiple customer interactions in a fast-paced environment.

- You bring experience or knowledge within the veterinary industry or scientific diagnostic services, which is desirable but not essential.

What you can expect from us:

- Comprehensive training and ongoing development to help you build confidence and expertise in our products, services, and customer experience standards.
- A hybrid working environment, with 3 day in the office, and the flexibility to work 2 days from home.

- A supportive, collaborative team environment where knowledge sharing, coaching, and celebrating success are part of everyday life.

- The opportunity to make a meaningful difference by supporting veterinary professionals and the animals they care for every day.

- A flexible hybrid work environment that empowers you to balance productivity, wellbeing, and connection with your team.

- Access to a range of wellbeing initiatives, including free wellness programs, fitness reimbursements, and paid volunteer days that support your physical, mental, and emotional wellbeing.

- Paid parental leave, providing additional support and flexibility during life's important family milestones.

- $500 per year towards IDEXX diagnostic testing for your pets, helping you care for the animals that matter most to you.

- Annual bonus opportunities,



and recognition programs that celebrate your contributions and customer focus.

- Career development opportunities within a global organisation known for investing in its people and promoting from within

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and advantages while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

If you are passionate about making a difference and being rewarded for your efforts, please APPLY or contact the ANZ Talent Acquisition Team via ***********@idexx.com or visit careers.idexx.com/us/en/anz or www.idexx.com.au/en-au to learn more about IDEXX.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

#LI-SD1 #LI-hybrid

📌 Customer Relations Representative (Brisbane)
🏢 IDEXX
📍 Brisbane