Job Description

Contract Duration: Initial 12-month engagement with extension options

About the Role

We are seeking an experienced ServiceNow Developer to support, maintain, and enhance enterprise ServiceNow environments used across the Northern Territory Government.

You will be responsible for designing, developing, configuring, integrating, and supporting ServiceNow applications while ensuring platform stability, security, scalability, and adherence to best practice. The role requires close collaboration with business stakeholders, product owners, business analysts, infrastructure teams, and third-party vendors.

Key Responsibilities

ServiceNow Development & Configuration

- Design, develop, configure, and maintain ServiceNow applications and modules.

- Develop workflows, Service Catalogue items, and self-service capabilities.

- Maintain platform alignment with ServiceNow best practices and out-of-the-box functionality.

- Develop custom applications and reusable platform components.

Scripting & Automation

- Develop and maintain:

- Business Rules

- Client Scripts

- Script Includes

- UI Policies

- UI Actions

- Flow Designer workflows

- Service Portal and Employee Centre components

- Implement automation solutions to improve service delivery and operational efficiency.

Integration Development

- Develop and support integrations using:

- REST APIs

- SOAP APIs

- OAuth

- LDAP

- IntegrationHub

- MID Servers

- SQL-based integrations

- Import Sets and Transform Maps

- Troubleshoot and resolve integration issues across enterprise systems.

Platform Administration & Release Management

- Manage update sets and source control.

- Deploy approved changes across Development, Test, UAT, and Production environments.

- Support family upgrades, patching, clones, and platform maintenance activities.





- Remediate skipped records and resolve upgrade-related issues.

Quality Assurance & Testing

- Develop and maintain automated and manual testing assets.

- Utilise the ServiceNow Automated Test Framework (ATF).

- Support User Acceptance Testing (UAT) and release activities.

- Conduct code reviews, health checks, and instance scans.

Support & Continuous Improvement

- Provide Level 3 operational support.

- Investigate complex incidents, defects, and performance issues.

- Identify opportunities to reduce technical debt and improve platform performance.

- Produce technical documentation, deployment guides, and knowledge articles.

Stakeholder Engagement

- Collaborate with business analysts, product owners, and agency stakeholders.

- Provide effort estimates and technical advice.

- Support knowledge transfer and capability uplift of internal NTG personnel.

Essential Skills & Experience

Requirements

You must demonstrate:

- Proven experience developing, configuring, and supporting ServiceNow environments.

- Advanced JavaScript development skills within ServiceNow.

- Strong experience with:

- GlideRecord

- Script Includes

- Business Rules

- Client Scripts

- UI Policies

- Hands-on experience with Flow Designer and IntegrationHub.

- Experience creating custom IntegrationHub spokes and actions.

- Experience integrating systems using REST and SOAP APIs.

- Strong understanding of OAuth, LDAP, Import Sets, and Transform Maps.





- Experience developing Service Portal or Employee Centre solutions.

- Experience supporting and troubleshooting MID Servers.

- Strong understanding of ServiceNow security architecture including roles and ACLs.

- Experience managing update sets and deployments across multiple environments.

- Demonstrated delivery of at least one end-to-end ServiceNow Family Upgrade.

- Knowledge of CMDB and Common Service Data Model (CSDM).

- Excellent problem-solving and analytical skills.

- Strong written and verbal communication capabilities.

- Ability to work independently and within multidisciplinary teams.

Desirable Skills

The following experience will be highly regarded:

- ServiceNow Automated Test Framework (ATF)

- Upgrade regression testing

- Next Experience

- UI Builder

- Workspaces

- Performance Analytics

- ServiceNow Reporting

- Now Assist

- ServiceNow Generative AI capabilities

[Request Su...Report.pdf | PDF]

Mandatory Certifications

Candidates must hold current certifications in:

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Application Developer (CAD)

- ITIL 4 Foundation

Desired Certifications

- ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)

- ServiceNow Integration certifications

- Relevant ServiceNow Micro-Certifications

Desirable Skills & Experience

- Relevant tertiary qualifications.

- Experience within government or public sector environments.

- Familiarity with digital transformation or governance frameworks.

- Solid communication, negotiation, and influencing skills.

- High level of integrity, professionalism, and discretion.

- Self-motivated with strong initiative and positive attitude.

- Ability to adapt to change and ambiguity.

- Strong collaboration and stakeholder engagement capabilities

I'm interested

📌 ServiceNow Developer (Darwin)
🏢 PDG Power Data Group
📍 Darwin