Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe andBar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids' corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

Where excellent experiences start with great people.

Join Our Team...

Organised. Detail-Oriented. People-Focused.

Novotel Surfers Paradise is seeking a highly organised and proactive People & Culture Coordinator to join our team.

This is an excellent opportunity for an administration professional who enjoys delivering exceptional internal customer service, managing processes with accuracy, and supporting a busy hotel operation.

No two days are the same in hospitality, making this the perfect role for someone who thrives in a fast-paced environment and takes pride in keeping things running smoothly behind the scenes.

About the Role

Reporting to the People & Culture Manager, you will provide comprehensive administrative support across all areas of the People & Culture function.

Your responsibilities will include:

- Preparing employment contracts, letters, and employee documentation
- Coordinating onboarding administration, including orientation, uniform and locker allocation
- Maintaining employee records and HR systems with accuracy and confidentiality
- Assisting with payroll system (Zambion/ReadyWorkforce) administration




- Managing employee files and compliance requirements
- Coordinating trainingbookings and maintaining training records
- Supporting visa, work rights, and employment compliance checks
- Coordinating offboarding activities
- Producing reports, correspondence, and HR metrics
- Providing general administrative support to the People & Culture team

What We're Looking For

To be successful in this role, you will have:

- Previous experience in administration, coordination, HR administration, or office support
- Exceptional attention to detail and accuracy
- Strong organisational and time management skills
- Intermediate to advanced Microsoft Office skills, particularly Excel, Word, and Outlook
- Previous use of SmartRecruiters, Ready WorkForce (Zambion) highly desirable.
- Excellent written and verbal communication skills
- Ability to handle confidential information with discretion
- A proactive approach and strong customer service mindset
- The ability to manage multiple priorities and meet deadlines

Why Join Us?

As part of Accor, you'll join a global hospitality leader with opportunities that extend far beyond a single role.

Benefits Include

- Discounted accommodation and food & beverage across Accor properties worldwide
- Career development and internal progression opportunities
- Access to Accor's learning and development programs
- Employee recognition programs
- Supportive and collaborative workplace culture
- Opportunity to gain exposure to all areas of Human Resources within a large hotel environment

Ready to Join the Team?

If you're passionate about hospitality, thrive on delivering exceptional guest service, and enjoy a role that offers variety and flexibility, we'd love to hear from you.

📌 People & Culture Coordinator (Gold Coast)
🏢 Novotel
📍 Gold Coast