ICT Business Analyst

Osky Interactive Pty Ltd

Employment: Full-time, ongoing

Location: OSKY’s office in Fyshwick, Canberra ACT

Salary: AUD 85,000 to AUD 95,000 per annum plus superannuation, depending on skills and experience.

About OSKY

OSKY is a Canberra-based digital agency that designs, develops and supports websites, web applications and digital platforms. Our team brings together project management, user experience, software development and quality assurance to deliver practical digital solutions for clients.

About the role

We are seeking an ICT Business Analyst to help translate client and user needs into clear requirements for digital projects. You will work with stakeholders and OSKY’s project, design, development and QA teams from discovery through to delivery, helping ensure solutions meet agreed business objectives.

What you will do

- Consult with clients and users to understand business objectives, existing processes and system requirements.

- Facilitate requirements discussions and workshops, clarify stakeholder needs and document agreed outcomes.

- Prepare business requirements, user stories, process maps, functional specifications and acceptance criteria.

- Analyse existing workflows and digital systems, identify inefficiencies and recommend improvements.

- Work with designers and developers to clarify requirements, assess solution options and resolve functional questions.

- Support scope definition, prioritisation, effort estimation and assessment of proposed requirement changes.

- Maintain traceability between requirements, implemented functionality and acceptance criteria.

- Coordinate and support user acceptance testing,



assess findings against requirements and help stakeholders validate delivered solutions.

- Prepare user guidance and support handover, implementation and adoption of new functionality.

What you will bring

- A relevant tertiary qualification in information technology, information systems or a related discipline, or equivalent relevant skilled experience.

- At least one year of relevant professional experience in ICT business analysis or a closely related role.

- Practical experience gathering requirements and producing clear business and functional documentation.

- Ability to translate stakeholder needs into user stories, process maps and measurable acceptance criteria.

- An understanding of website or application delivery, including the relationship between requirements, design, development and testing.

- Strong analytical, communication and stakeholder engagement skills.

- Ability to organise work, resolve ambiguity and manage priorities across projects.

Desirable experience

- Digital agency or professional services experience.

- Agile delivery methods and project collaboration tools.

- Website accessibility, content management systems and user acceptance testing.

Working with the team

You will collaborate with OSKY’s Canberra and KL office teams.

How to apply

Email your résumé and a brief cover letter explaining your relevant experience and examples of digital projects you have supported to [email protected]. Please use the subject line ICT Business Analyst Application.

Applications close at 5:00 pm AEDT on Wednesday 9 December 2026.

OSKY welcomes applications from people of diverse backgrounds. Selection will be based on skills, experience and suitability for the role.

Pay: $85,000.00 – $95,000.00 per year

Work Location: In person

📌 ICT Business Analyst (Fyshwick)
🏢 Osky Interactive
📍 Fyshwick