AI Job Summary

- Completed a qualification in business administration, sports management or a related field.

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Role Type

On-site • Contract • Full-time • Entry Level

Description

Kickstart your career in sport with Melbourne City FC and the City Football Group

Join the team behind Melbourne City FC’s City Football Schools and play an important role in delivering exceptional experiences for young footballers and their families. This is an exciting entry-level opportunity for a customer-focused and organised individual looking to build a career in sport, customer service and operations within the global City Football Group network.

In this hands-on role you’ll support customer enquiries, participant administration, program operations, matchday activations and community events, helping ensure every participant enjoys a seamless experience both on and off the pitch. Working closely with coaches, operations staff, and families, you’ll gain valuable experience across customer service systems, event delivery, and football program operations in a professional sporting environment.

If you’re passionate about people, enjoy working in a fast-paced team environment and are looking to develop your skills in a professional sporting organisation, we’d love to hear from you!

What you’ll be doing

As a key member of our Football Education team, you will:

- Deliver exceptional customer service by managing registrations, responding to enquiries and supporting participants and families
- Coordinate participant registrations, venue bookings and operational logistics to help deliver high-quality football programs and experiences
- Provide friendly, professional on-site support at City Football Schools locations




- Maintain accurate participant and program records, ensuring information is up-to-date and accessible
- Contribute to service and operational improvements by identifying opportunities to enhance processes and the customer experience
- Support administrative activities including kit and equipment coordination, reporting and customer communications
- Assist with matchday, community and event activations, representing Melbourne City FC and City Football Schools with professionalism and enthusiasm
- Contribute to a positive, inclusive and team-oriented culture, while upholding the Club’s values and commitment to excellence

What we’re looking for

You have to be passionate about football, have a positive attitude, and a commitment to the success of the City Football School program.

You’ll also have:

- Completed a tertiary qualification in business administration, sports management or related field
- A passion for delivering outstanding customer service and creating positive experiences for participants and families
- Strong communication and interpersonal skills, with the ability to build positive relationships with a wide range of stakeholders
- Excellent organisational skills, with a strong attention to detail and the ability to manage multiple tasks effectively
- Confidence using Microsoft Office applications, with experience in SharePoint and Canva highly desirable





The reality of working in football

Football moves quickly, and a lot of our key events happen outside traditional office hours.

This is a full-time role based at our home at City Football Academy (CFA), Cranbourne East and will include some evening and weekend work around Football Education and Club events at the CFA and other locations around Melbourne.

What you’ll get

- Structured training and mentoring using industry-leading systems including Zendesk, CoachBetter and iClassPro
- Exposure to the operations of a skilled sporting organisation
- Access to a global football network through City Football Group
- Club kit and membership
- Staff events, partner offers and discounts
- Access to our Employee Assistance Program

About Melbourne City FC

Melbourne City FC is part of City Football Group, a global football organisation with clubs across the world.

Our Men’s and Women’s teams compete in Australia’s premier domestic competitions, alongside our Academy and pathway programs. Off the pitch, we connect with communities through City in the Community and help develop the next generation through City Football School.

Our home at Casey Fields is a state-of-the-art football and administration facility designed to bring our people and teams together.

Applications

To apply, please submit your resume and a brief cover letter outlining why you want to work at Melbourne City FC.

This position is only open to candidates with current Australian work rights, and only shortlisted candidates will be contacted.

Melbourne City FC is committed to the safeguarding of children and vulnerable adults. Our Club requires all applicants to obtain a Working With Children Check prior to appointment.

📌 Customer Service and Operations Assistant - Football Education (Melbourne)
🏢 Employment Hero
📍 Melbourne